Is there anyone who registered here?
They write that they will call you after the first deposit and verify the deposit with personal information.
My English is not good at all.
Does anyone have experience with this?
And how does verification work here?
I have heard that it is very difficult here and they want the above-average documents.
Hi,
Could you please forward casino link? I can check for you (please hit "Reply" button when replying to me personally 😊)
Its elroyalecasino.com i try nodep bonus $ 40 and I rolled it to some $ 240 the maximum withdrawal is $ 120 so after spinning it threw me $ 120 the minimum withdrawal amount is $ 150. So I have to deposit a certain amount and bet that amount once.
Now I have sent all the documents they require and now there is nothing left but to wait.
you could tell how it went with this casino to know if it is serious or maybe they do not let you withdraw the winnings, please to be able to play there in the future
Dear Luckyr,
Could you please file an official complaint https://casino.guru/complaints? We will investigate and contact the casino to find out what the issue is. Thank you in advance.
We probably don't understand Petronella.
I only wrote if anyone has experience with this casino.
So far no problem has appeared, I just read their terms and conditions, where, for example, they call for a deposit.
Yesterday I provided them with all the documents so we will see, it is possible that I will file a complaint but there is no reason yet, I just asked if anyone has experience with this casino because it had a good reputation.
I'll wait a few more hours, but then I'll file a complaint
I sent the documents 7/27/20 today is 8/13/20 and I still don't have a verified account.
It is obvious that they are doing it on purpose
I agree that 17 days for processing documents is enough time...
27.7 - 14.8 its 18.days
I don't know if anyone read it from them here, but an hour after the publication, my account is finally fully verified.
Now I have finally unlocked the payment. So I asked for payment so hopefully everything will be fine.
So I will not file a complaint yet.
Hi,
Could you please forward casino link? I can check for you (please hit "Reply" button when replying to me personally 😊)
Muchas buenas respuestas, pero al cargar nuestro dinero en la cuenta no hay verificación, no es el mismo juego falso que roba a la gente, una gran estafa. Traté de retirar mi dinero y ni siquiera hay una cuenta bancaria que podamos transferir. hecho del mensaje que dice que hay poco dinero para retirar serán procesados
Hi, I've already replied to a similar post here: https://casino.guru/forum/casinos/metaspins-casino---general-discussion/3#post-72029 so I wouldn't like to repeat myself. Know that our team is trying to do their best.
I am glad that we are finally reacting like people and we can talk normally. I know what a difficult situation it must be for you and I sympathize with you.
As for why the casino has such a high safety index, you can read about it here in this guide on how we evaluate casinos.
However, I saw that your complaint has also moved and you should get a refund. Could you let us know when that happens ?
Once again, I'm sorry that you got into this situation, but once the complaint is resolved you have the option of not visiting the casino again. I hope you will make the right decision for you and have only good experiences in the future.
Hello,
You'll get all the support you can through the complaint.
This is, however, merely the forum where we discuss issues, experiences, and opinions. You won't get special treatment by asking for it here, I'm sorry. 🙁
Wish you a happy end!
Hello,
Jaro probably checked your complaint and found this:
"I've received a notification from the casino regarding your accidental deposit of ETH funds into the USDC wallet, resulting in an unsuccessful transaction. Additionally, I've been informed that your funds will be refunded to you."
So, he had asked you to confirm once you got the refund.
There is, however, another thing we need to settle. This thread is about The Royale Casino, and I'm almost sure your post does not belong here because you keep talking about your issue with Metaspins.
Am I correct, please?
If so, please follow this thread instead:
https://casino.guru/forum/casinos/metaspins-casino---general-discussion/4#post-72303
We just aim to keep the forum well-organized for others, you see. 🙏
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