N1 Bet Casino - El proceso KYC del jugador está retrasado.

The casino does not complete my KYC.

I uploaded documents three weeks ago. Neither the chat nor email support gave me a response.

Das Casino führt meine KYC nicht durch.

Dokumente habe ich vor 3 Wochen hochgeladen. Weder der Chat noch Emai-Support geben mir eine Antwort.

Hello jeitcarol8,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello,

thanks for the editing.

I think I've been sending documents regularly since last summer, but they've been rejected.

Everything has been approved, but each time something new is requested.

Hallo,

danke für die Bearbeitung.

Ich glaube, ich schicke bereits seit vergangenem Sommer regelmäßig Dokumente, die dann aber abgelehnt worden sind.

Es wurde alles genehmigt, aber jedes Mal wird etwas Neues danach verlangt.

Hello jeitcarol8,

Would it be possible to forward the e-mail communication between you and the casino related to this case to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick