SambaSlots Casino - La cuenta del jugador se ha cerrado inesperadamente.

I register at the casino and make a deposit of €200 (when I check my statement I realize they use fake customer codes for clothing purchases, not gambling).

The next day, when I tried to log in to play, I was told it had been blocked by an internal decision. (Attached screenshot)

Perhaps it's because they operate illegally in Spain, without a license, using false client codes to evade controls and taxes.

Me registro en el casino y hago depósito por valor de 200€( que al comprobar extracto me doy cuenta que usan código de clientes falsos de compras de ropa y no juego de azar).

Al día siguiente al intentar acceder para jugar me dicen que se ha bloqueado por decisión interna. ( Adjunto captura de pantalla)

Quizás se deba a que operan ilegalmente en España, sin título habilitante usando códigos de clientes falsos para eludir controles y evadir impuestos.

Hello Curritokira,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SambaSlots Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if you are self-excluded in any casino related to SambaSlots?
• Did the casino mention anything about the refund of your money?
• Do you still have any real money balance on your casino account?

Looking forward to your answer.

Regards,

Nick

Hello Nick.

I am not self-excluded.

They don't respond to my emails and I'm not sure how much balance I had.

If you need any more evidence, let me know.

Kind regards

Hola Nick.

No estoy autoexcluido.

No responden a mis correos electrónicos y no sé con certeza cuánto saldo tenía.

Si necesitas alguna evidencia más dime.

Saludos cordiales

Hello Curritokira,

Please forward all the communication between you and the casino (even if they did not respond) related to this case to nikolas.b@casino.guru.

Awaiting your response.

Regards,

Nick