TheSlotz Casino - El depósito del jugador está retrasado.

Hello Casino Guru,

I would like the pictures to remain private between us and the Casino but not for others, thank you!

My casino ID: 4933844476

I am writing here in the hope of help. I deposited money in this casino 2 days ago and have been in contact with the support who informs me that they are checking this with their financial department. Today 2025-06-05 I wrote to their support and get the same answer over and over again. I have no patience for this kind of thing, this should be prioritized to the highest degree as this is my money that has disappeared? I made a deposit first which did not go through as I had forgotten to transfer money from my savings account. Then I transferred money from my savings account to my regular one and deposited money again which went through but the money is not in the casino? I am asking for help

Hej Casino Guru,

Önskar att bilderna förblir privata mellan oss och Casinot men ej för andra, tack!

Mitt casino ID: 4933844476

Jag skriver här i hopp om hjälp. Jag satte in pengar i detta casino för 2 dagar sedan och har varit i kontakt med supporten som informerar mig om att dem kollar upp detta med deras finansiella departement. Idag 2025-06-05 skrev jag till deras support och får samma svar om och om igen. Jag har inte tålamod för sånt, detta borde prioriteras till högsta grad då detta är mina pengar som är försvunna? Jag gjorde en insättning först som inte gick igenom då jag hade glömt överföra pengar ifrån mitt sparkonto. Sedan överförde jag pengar ifrån mitt sparkonto till mitt vanliga och satte in pengar på nytt vilket gick igenom men pengarna finns inte i casinot? Jag ber om hjälp

Dear EliasR,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Hi! I have several pictures that prove that the purchase went through. I am in contact with a VIP manager who is double checking this with their financial department. My documents prove this so much. As I explained to them, a transaction failed and I know about it because I did not have money in that particular account. Made a transfer from my savings account and then made a new transfer and then it was successful.

The pictures speak for themselves.

please see attached.

Hej! Jag flertalet bilder som bevisar att köpet gått igenom. Jag har kontakt med en VIP manager som dubbelkollar detta med deras finansiella avdelning. Mina dokument styrker detta så mycket. Som jag förklarade för dom så misslyckades en transaktion och den vet jag om för jag hade inte pengar på just de kontot. Gjorde en överföring ifrån mitt sparkonto och sedan gjorde ny överföring och sen lyckades.

bilderna talar för sig själv.

vänligen se bifogad.

Hello,

The casino found the money now and it has been credited. This complaint can be closed.

Hej,

casinot hittade pengarna nu och dessa är krediterade. Denna klagomål kan stängas.

Dear EliasR,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru