Stake Casino - Warning

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ChrisGhace 4 años

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ChrisG

Plata

Dinamarca

hace 4 años

OriginalTraducción

Hi,

I just wanted to warn other players suffering from problem gaming.

Stake Casino has for some reason a "good reputation" on Casino Guru. However, their responsible gaming process is made to have players like me fall back into gaming. They think its a good idea, to put a cool-off period, instead of closing the account when a player requests an account closure

They do not have any interest in helping players, so I wanted to give a heads up - stay far away from this casino!

My complaint remains unresolved, which is even more proof of there ignorance regarding responsible gaming...

https://casino.guru/stake-casino-player-s-attempt-to-self-exclude-from

Editado

Daniel

ChrisG

Senior Product Manager

ChrisG

hace 4 años

OriginalTraducción

It's an unfortunate situation. The casino got black points from us as far as I can see. That means you're right according to CasinoGuru. Anyway, we can't force the casino to refund your deposits.

ChrisG

Plata

Dinamarca

hace 4 años

OriginalTraducción

With such a dangerous way of dealing with responsible gaming, it just feels so insulting to see their "good reputation" and 8.6 score. These so called black points is so tiny and doesnt really give any sense of that they are a rouge provider in terms of responsible gaming.

I know you can't force a return of deposits to players, but a more visible warning would be good to prevent other victims to fall into the same trap. Hope that makes sense.

Still thankful for taking the time to try to help out!

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