Cierras la cuenta por adicción al juego y te abren otra con tus mismos datos juego responsable 0 y encima no te contestan con ningúna explicacion no te aclaran porque lo han echo creando un daño irreparable empujando a una enfermedad terrible y un fin muy malo
Hey, I've already replied to you here: https://casino.guru/forum/casinos/velobet-casino---general-discussion/8#post-96805 so it would be nice if the conversation was kept in one thread to keep it all straightforward.
Thank you. 👍
Muy mal casino malo en retiradas malo en depósitos se quedan con tu dinero les dices que eres adictó al juego y te abren otra cuenta con tus datos y te desaparece dinero de la cuenta.
Velobet.com no tiene licencia deja registrarse y jugar españoles y permite a jugadores con adicción l juego volver a jugar todo esto permitido y cubierto.
Pero todo esto no va a quedar así ellos van a pagar pero ni quien los encubren tampoco van a quedar impugnes
I have already expressed my answer to this in the following thread: https://casino.guru/forum/casinos/velobet-casino---general-discussion/10#post-97792
It's not necessary to post it in three different ones, so it would be best if we keep the conversation in one so we don't get lost in it. I don't see much point in writing the same thing several times to different threads.
Y te vuelvo a repetir que la adicción l juego es un tema muy serio y muy grave para no darle la importancia que le dais se ve muy claro en el pantallazo como describo mi problema y lo leen y ellos me responden posteriormente con un correo no hay nada más que decir por eso vosotros sabréis porque no se quiere sacar la verdad empezando por que en vuestra página dice no se admiten jugadores Españoles y yo les he mandado dos cuentas diferentes con registro español no se porque no reconocen la verdad vosotros sabréis.
Dear player,
Since we have decided to restrict you from the forum since we are confident this conversation is going nowhere, even in many other threads, and you also appear to be resistant to caring explanations, this is one of the last posts for you, where I mainly care to explain the restricted countries to others.
Starting with this:
All casinos accept players from certain countries only, with the rest of the countries being 'restricted'. This means that players from these restricted countries are not allowed to open an account and play in the casino. This is the same for all gambling sites, but what differs is how casinos deal with players from restricted countries.
The casino's point of view
Many casinos only state the restricted countries in their T&Cs, so it's the responsibility of players to check whether they are allowed to play at them or not.
Whenever someone from a restricted country registers, these casinos allow them to create an account, but only let them know about the restriction when they want to make a withdrawal. As long as a player is losing, the casino is OK with it, but as soon as the player wins and wants to withdraw money, they use the 'restricted countries' rule to decline the withdrawal and block the player's account.
This is, of course, extremely unfair, as players might register without knowing about the restrictions, and casinos are taking advantage of their mistake, often knowingly and intentionally.
The player's point of view
If a player is able to access the casino's website, open the registration form, create an account, deposit and play, it's understandable that they assume that they are allowed to play at this casino.
Some experienced or careful players might read the T&Cs and find out that their country is restricted, but these players are definitely in the minority.
Our position
It is not acceptable to let players gamble if a casino knows that they are from a restricted country and if the casino plans to refer to the rule about restricted countries whenever a player requests their first withdrawal. This is completely against the rules of fair play, as the casino is knowingly letting a player wager money without a chance to actually win something in return.
Many casinos claim that this is difficult or impossible to implement into their systems, but it is simply about comparing the player's country of residence with the list of restricted or allowed countries; therefore, we do not consider it to be that difficult on a technological level.
Our recommendations for casinos
The right thing to do is to check for restricted countries during the account creation process, and to not allow players from restricted countries to register and play. If the casino knows about restricted countries and also knows the player's country of residence, it's not a big issue to enforce this rule.
If the casino allows a player from a restricted country to play because it hasn't implemented this check, it should accept that it was the casino's mistake and pay out all winnings to the player despite the fact that they shouldn't have been allowed to play in the first place, provided that the player hasn't done anything else that's against the rules.
Requirements for both 'fair casinos' and 'fair and safe casinos'
For a casino to be classified as a 'fair casino' or a 'fair and safe casino' by our review team, it must not allow players from restricted countries to create an account and play. The check for restricted countries must be done during the account-creation process.
(Source - Casino Guru Fair Gambling Codex)
I hope it is pretty straight-forward to recognize that the whole situation is more complex, and that the information we provide in the review may be viewed differently by players.
Not only do we consult terms and conditions, but we also consider the way registration is held. Thus, when it comes to complaints, the Team sticks to the aforementioned Fair Gambling Codex, considering each case at a time.
Hopefully, the given suggestion will spare others possible issues when asking for self-exclusion:
"When applying for the self-exclusion, state the reason why you want your account to be deactivated clearly and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have valid proof of such action."
Please understand that dealing with the numerous charges you have leveled at us is not within our daily capabilities. Complaints are good example, speaking of which - the last one 👈
I imagine you feel mistreated, so please, find another forum that better suits your interests.
Son simplemente términos y condiciones contradictorios de todos los casinos en general, y también digo que quien decide todo esto, si se lleva a los tribunales, es un juez, ¡el juez puede anular cualquier término y condiciones de cualquier casino! Los términos y condiciones son una tontería, los casinos intentan joderte cuando ganas, solo para decir que violaste algunos de los términos y condiciones, nada más que un truco. Hoy en día, si vas a un centro comercial e inicias sesión en una red pública de Internet. red, o incluso ir a la casa de un familiar, e iniciar sesión en su cuenta o incluso a través de datos móviles vía satélite, que no es dinámico (cambia cada vez que inicia sesión) por lo que con solo iniciar sesión en una IP en la que otro jugador inició sesión ya has violado los términos del casino en general ya estás castigado, así que no veo la lógica en esto es una idiotez, imagínate ir a la casa de un familiar y tener que preguntarle si tiene una cuenta en el casino x o y, solo para no violar los términos y condiciones, con algo que la vida misma es menos importante que un simple casino (tal vez soy un payaso).
I don't think you're thinking wrong. But if we know in advance that such things can cause inconvenience, then we have to be careful, because a lot of people are trying to abuse it anyway, and that's why casinos usually have it included in their Terms and Conditions.
La desventaja es que el casino también se aprovecha de esto para perjudicar al jugador, pero por otro lado es imposible mantener la conexión con una sola IP, ¡ya que no es dinámica! Cambia cada vez que apagas el router o utilizas datos móviles vía satélite, ¡creo que las casas de apuestas deberían adaptarse a esto! Sólo una opinión.
And so, based on my experiences, we always want more supportive evidence from the casino.
The same IP address or dynamic IP address is just not enough to clearly state that the player has created several accounts.
Technically, these rules are to save casinos from bonus abusers, so saying that two players with one shared IP are just one person with two accounts won't stand too long. There must be some other connection or similar events, like taking registration bonuses on both accounts.
Quoting from the Fair Gambling Codex:
"Most casinos only check for duplicate accounts as a part of the verification process, which is generally done when a player asks for a withdrawal. If a player wins something on one of their duplicate accounts, the winnings are generally annulled. In some cases, the initial deposits might be returned to the player if the casino believes the duplicate account was created by accident.
The casino's point of view
Casinos only allow players to create one account to protect themselves against bonus abusers. Opening multiple accounts and trying to claim the welcome bonus more than once is one of a small number of ways that players can use to gain an advantage over the casino, or at least make the casino's advantage smaller. This is why it makes sense that casinos protect themselves by closing duplicate accounts.
Our position
We accept that it is the responsibility of players to make sure that they don't create multiple accounts at the same casino. Not because we think it's the right way to do it, but because it's the industry standard, and we cannot penalize all casinos that don't enforce the 'one account per player' rule the way we consider best. However, we believe and hope that checking for duplicate accounts during account creation will become the industry standard in the future and players will be better protected.
In the meantime, each case should be considered separately. If the casino finds out that a player has created five separate accounts and claimed the full bonus amount on each of them, it is likely that this is a bonus abuser, and the casino has every right to penalize them. On the other hand, if a casual player mistakenly creates two accounts and doesn't even claim the bonus, the casino shouldn't penalize them just because it has a rule that can be used against them.
Pero si tú cierras una cuenta por adicción al juego unque sea por chat y ellos te contestan por correo electrónico que tú cuenta está cerrada y al dia siguiente te permiten abrir otra cuenta con tus mismos datos personales sin engañar en nada y no solicitando ningún bono y depositar de la misma cuenta bancaria con los mismos datos eso no es juego responsable lo están omitiendo para aprovecharse de la vulnerabilidad de jugadores con esa enfermedad y lucrarse Acosta de ellos que saben que son vulnerables.
Good question, I'd like to quote my recent response to the very same topic:
"This is exactly the problem with the multiple accounts addicted players tend to create. Obviously, someone addicted just can't resist the urge to play, so he must get to the casino somehow despite his previously closed account.
I truly understand this situation. Frankly, when it comes to players protection, casinos are limited by their platform and software capabilities.
Just imagine the only "personal" detail such a platform compares with the history is an email address. As a result, you will be able to create as many accounts as you like because the email must always be unique. Under such circumstances, it does not actually matter whether you use your real name and address.
And because it's common knowledge that only one casino account is permitted, and using different personal details means failing the KYC, casino management may think all possibilities are covered. Sadly, the KYC usually comes after the initial withdrawal request. Accounts are not much investigated earlier, because it's part of the most likely inevitable KYC.
So, technically, there is a pretty tight spot for each addictive player, which may feel like a trap, and we're trying to explain that to casinos on every occasion."
Perdóna Radka desde mi ignorancia sigo sin entender como una persona que cierra una cuenta por adicción al juego y no la quiere volver abrir nunca más ,queda informado perfectamente el casino en este caso te permite abrir otra después con mismo nombre,apellido,fecha de nacimiento,dirección,país,misma cuenta bancaria que realiza los depósitos bajo mi punto de vista son varios puntos a tener en cuenta en que tenga responsabilidad un casino porque un jugador con este problema solo le queda el recurso de cerrarse esa puerta para intentar recuperarse y si no se lo permiten puede ser el infierno incluso llegar a cosas peores como el suicidio por lo tanto en estos casos un juez tendría mucho que decir sobre este juego sucio que aplican los casinos gracias.
May I ask, if such a case has happened to you, actually? Which casino was it and when exactly did this happened? If you feel our complaint team could be of any help, feel free to say so, and we will do our best to help you out. We will not like to see this leading to any worst things, of course. Please let us know, how could we assist you. We'll wait for your reply here.
Hola Romi gracias
Si esto pasa y ha pasado en velobet.com.
Is there any way we can help out, actually? Please let us know, we will be glad to do it, for sure.
La experiencia con este casino l verdad es que ha sido ha sido la peor de mi vida espero que se persiga duramente la actuación contra estos tipos de casinos como velobet.com en eso estamos muchos.
Well, I'm certainly sorry, but haven't you thought about filing a complaint if you've encountered such problems ? Our team would look into it and try to investigate everything necessary and maybe we could help. What do you say ? 🤔
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
