Hi,
I have been asking Magius casino by email and live chat to close my account and they are just refusing and ignoring my emails.
I have made a complaint to them now -
"I would formally like to make a complaint regarding you Magius casino for not closing my account when you state this on your website.
"Self-exclusion request: you can contact Support Service Team via e-mail: support@magius.com, and we will close your account within next 24 hours. It's the player's responsibility to notify our Website of any other accounts the player might have and promise not to open any other accounts. Our Website will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. Our Website cannot be held accountable for potential losses on other accounts;"
My account has not been closed or self-excluded. When someone has a gambling addiction this can be very dangerous, and the request of account closure should be done within a timely manner.
I request a refund on all my deposits since asking for my account to be closed. If you would have done what your website states, I wouldn't be hundreds if not thousands of pounds down. "
They still haven’t closed my account.
esperando 10 dias nada.¿ESTAFA?
Verificación, pero ya envié todo, sigo esperando: pasaporte, banco, extracto de tarjeta de débito, fotos, perfil de transferencia de criptomonedas, acuerdo de tanda, todos los documentos que puedas imaginar, y 3 o 4 veces lo hice bien, me siguen pidiendo que pruebe la transacción en una fecha específica, lo envié, no quedan más documentos, envié todo. Mira, por ejemplo, esta es la última vez que me piden que pruebe mi transferencia de XRP en agosto, por ejemplo, una pregunta como esta, me activa cada vez. Como puedes ver, el error rojo en la captura de pantalla muestra el perfil de la transferencia, verifica en blockchain. magus2.com deposité más de 2000 LIBRAS. TENGO CAPTURAS DE PANTALLA DE TODO EL HISTORIAL, BIEN. Consulta mi historial de quejas en https://casino.guru/magius-casino-player-s-winnings-haven-t-been-received-5. Desde el principio, documenté todos los pasos en vivo en la página. ¡Gracias! Espero tu respuesta. 
muchas veces.
