Se abrió un bloqueo irrevocable.

Hello, has anyone had experience with a casino permanently closing an account, then blocking it, and subsequently reopening it upon request? Is a casino even allowed to do that?

Hallo, hat jemand Erfahrungen damit gemacht, dass ein Casino ein Konto zunächst unwiderruflich geschlossen hat, es später gesperrt wurde und anschließend auf Wunsch wieder eröffnet wurde? Darf ein Casino so etwas überhaupt tun?

Hi, yes, I've seen something like that before, but it doesn't happen often when a casino closes your account, blocks it, and then reopens it. I’ve mostly seen this happen when the casino was conducting an investigation and the player’s account was closed for the time being, and once the investigation was over, it was reopened.

There are also situations where a player asks the casino to close their account but wants to reopen it after some time. It is possible. Every casino handles this individually, but it’s not unusual. If the player self-excluded, then the account shouldn’t be reopened.

Can you describe what happened to you and at which casino so we can look into it together?

Thank you for your reply.

In my case, however, I explicitly wrote to the casino requesting that my account be closed "permanently and irrevocably" with immediate effect. I also requested written confirmation of the permanent closure.

Therefore, I assumed it wasn't just a routine account closure. Later, however, the account was reopened.

This is Lucky Circus Casino.

I am therefore particularly interested in whether reopening the account under these circumstances was even permissible. The account was indeed reopened immediately!

Vielen Dank für Ihre Antwort.

In meinem Fall habe ich dem Casino jedoch ausdrücklich geschrieben, dass mein Konto „dauerhaft und unwiderruflich" mit sofortiger Wirkung geschlossen werden soll. Zusätzlich habe ich eine schriftliche Bestätigung der dauerhaften Schließung verlangt.

Deshalb bin ich davon ausgegangen, dass es sich nicht nur um eine gewöhnliche Kontoschließung handelt. Später wurde das Konto dennoch wieder geöffnet.

Es handelt sich um Lucky Circus Casino.

Mich interessiert daher insbesondere, ob eine Wiedereröffnung unter diesen Umständen überhaupt zulässig war. Das Konto wurde auch sofort wieder geöffnet !

I'd say it's pretty much standard practice.

If a player requests to close their account, it can be reopened. Some casinos have a waiting period after which the player can request it, while others will reopen it almost immediately. 

If you self-exclude, or if you say you have a gambling addiction and the casino reopens your account, that shouldn’t happen even if the player requests it. Players need to be protected, and if that doesn’t work, then it’s pointless.

But as I said, when closing an account, it’s common for the casino to reopen it if the player requests it. So if I wanted to keep my account permanently closed in the future, I would request self-exclusion. 

Of course, I’m not saying there aren’t casinos that would open such an account for you, but then we’d have to deal with that situation, and it certainly shouldn’t be that way.

I have irrevocably and permanently blocked the account; this is a self-exclusion!

das Konto habe ich unwiderruflich und dauerhaft gesperrt das ist ein selbstausschluss!