why is my rewiew rejectet for me if a casino say withdraw i should get between 2-6 hours i should get it between 2-6 hours because thats a reason for me to deposit its over 24 hours now they dont do what they say
We have rejected your user review as we don't believe that the casino deserves to be rated that low if a player is waiting for the withdrawal for just a few days.
There can be various reasons for this, as, for example, that the verification process is still in the middle or the payment provider delays the payment. Therefore, the casino is not even at fault and is unable to do much about it, you know.
Try to be a little patient, and if you still have issues after a few more days, please let us know. We could even try to intervene.
Have they explained anything regarding the withdrawal, or is there any information in your account?
no if a casino say its between 2-6 hours it must be between 2-6 hours and no they dont explain nothing they want kyc now yesterday i send the documents no answers nothing dont play at this casino!!!!!!
they dont answer my emails....
still nothing they should change their agbs..
over 4 days now..
Could you let us know on Monday, please, about how the situation stands?
I hope by then it will be all good. I'm surely keeping my fingers crossed. 🤞
can i open a case now?
Do I understand correctly that the situation remains unchanged then?
You can open your case at any time here; it is just that our complaint team is not able to intervene before the 14-day time period, you know.
can you accept my rejected rewiews then no one should play in this casino 6 days now and they want the documents i already send them
Frankly, we can review your review once the associated complaint gets closed.
However, your reviews were both rejected straight away because what you see as a reason for a negative rating is actually a KYC procedure or a delayed associated withdrawal.
This is what we sent to you, remember? 🙏:
"Hello, and thank you for the review. We've noticed that you are complaining about identity verification. Please keep in mind KYC (know your customer) is standard procedure for casinos due to AML policy (anti-money laundering), and they are required to do so. If you refuse to verify yourself to the casino, we cannot approve your review based on your decision; it would be highly unfair for the casino. Thank you for your understanding."
1 week still dont get it..
I hope that the situation will get moving soon; otherwise, our complaint team will intervene.
And, of course, you will be able to write your review about the whole experience there.
within 4-5 hours😂😂😂😂
they want documents and say i deposit on 13.05 😂😂😂😂 i open my account on 17.05😂😂😂😂
can you approve my rewiew i cancel and plsy it after 10 days no need to wait
So there must be some mistake on their site, right?
What did they say when you confronted them regarding the dates?
Also, please know that your user review can be approved only after your complaint is closed, as I explained before.
Please try to write clearly what you would like to say. I couldn't understand that well.
Feel free to write in your language, of course. We have an auto translator on our site. 😉
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