I won a stream prize 2 months ago, and I opened the account as told. Today I logged in, but there is no money. The agent Ebru first lied and said there was no stream. Then, when I proved there was a stream, the agent found another excuse, saying the prize can’t be paid now. There is no timeframe given when account should be open. I did everything required, no time for pupening account was given, they did not credit me for month. but they don’t want to pay and the agents are lying.
Hello,
I imagine for you the matter is crystal clear but on the other hand, streamers are generally speaking no way direct casino employees. Instead, they pretty much aim to influence as many players as possible to register under their affiliate link. May I know what the stream prize was about? The translation is not that precise, so honestly I can't tell whether the prize was a reward for an actual stream or participating through the stream.
Can you help me understand the matter better, please? How specifically have the agents been lying to you, please?
Hello, i appreciate your response. i t was your boss Sam and Bob. case is you do not give cear rules, when to open account or till wen, how its going or when credited all is word of mouth,.. you remove streams after etc. Your agent lies to me, saying there was not stream. when I confronted this person, suddenly stream was found 6/7 night 500
Hello,
that's a misunderstanding. I'm not working for the casino so I do not know any bosses. If I had worked for this casino, I would very likely not ask you about the issue.
I'm Casino Guru forum administrator.
For example, I still do not understand whether you are the streamer or participant. I'm sorry.
is this casino trusted? what do you know about the owners?
Hello, just in case the question is for everyone, I'd like to say that this casio hasn't been reviewed by too namy players so the basic index B++ says it pays out as far as we know.
When it comes to the owner, I have nothing available aside from the obvious, frankly:
"Kong Quest Ltd is a company registered in Costa Rica with the registration number 3-102-901020.Its registered address is 400 La Ceiba Street, San Rafael District, San Jose, Costa Rica.The company operates several online gaming platforms, including Monkey Tilt and Kaleido, which are licensed and regulated under the Gaming Act by the Tobique Gaming Commission. The payment processing for these platforms is handled by Green Cage Ltd, a company registered in Cyprus with registration number HE412827 and an office located at Arch. Makariou III & Evagorou 1-7, MITSI 3, 1st Floor, Office 102, 1065 Nicosia, Cyprus."
Deposité aquí con un bono y gané. Mi primer retiro llegó a mi cuenta después de 12 horas, y dos más minutos después de solicitarlos. Claro, solo puedo hablar por experiencia propia, pero fue realmente bueno. Lamentablemente, faltan algunos proveedores de confianza, pero por lo demás,
That's a pretty cool experience. What payment method did you use?
Which game providers are missing there for you?🙂
Instant bank transfer I used for the payments. And missing PlayNGo, Pushgaming, Peter and Son and most of the current games from NoLimitCity.
Perhaps they will get those. What do you think?
Have you tried to request them from the casino?
Sí, de hecho pregunté. Todavía no me pudieron dar nada concreto, claro, pero al parecer ya están trabajando para añadir más proveedores importantes al programa.
So, that's good news. Right?
Hi, playing here is so much fun and support too is fast, if you have concerns 🙂
Sí, absolutamente. Creo que hay mucho potencial, sobre todo si logran mantener el buen servicio.
Sí, absolutamente. Creo que hay mucho potencial, sobre todo si logran mantener el buen servicio.
I agree, so if you add some providers, feel free to let us know.
If you continue to play here and want to say more about how things work here, feel free to do so.
Have you taken any bonuses, or do you not play with them much?🙂
So at first I contacted them after I completed my wager from the wellcome bonus because the money (around 900$) was frozen in the balance for a while and I couldnt play anymore. I assume the system blocked it to get it manually checked because I placed in total more than 32.000 bets in slots on smal stakes on one weekend with an initial deposite of just 25$ 😀 But after a while the money got added to my real balance and the support also contacted me via E-Mail to inform me about this.
Maybe, as you say, they just needed to give it a quick check. If everything was alright, the money was credited to your account as normal. So I see you're having a pretty good time at this casino.
May it continue.😀☘️
Hello, I'm having trouble withdrawing money from this bookmaker. After two bets, I received a 0% limit. My account is in the red because I deposited more than I wanted to withdraw. They asked me to verify my identity. I did so. My account is verified, but the withdrawal status is "pending approval." I'll just point out that I requested a withdrawal on December 6th via Crypto. Support keeps repeating the same formulas, saying they need more time to analyze my withdrawal. Please help, is this bookmaker even solvent?
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