Así es la cosa. Mentira tras mentira. Envié un mensaje a la Administración de la Lotería sobre estas últimas mentiras y la apelación a la licencia finlandesa, y creo que el asunto se procesará muy pronto. También recomiendo apelar contra el marketing dirigido a Finlandia y las violaciones de la protección del jugador, para que obtener una licencia finlandesa sea imposible para Ross Parkhill y los demás delincuentes de White Star BV .
¡Bien! Me parece una locura tener que depositar si quieres que te bloqueen. Además, si ni siquiera recibes el dinero depositado al cerrar la cuenta. Así que, en la práctica, tienes que reinvertir este depósito y luego retirarlo. Es bastante esperable de un ludópata... Al menos yo no puedo dejar de jugar si ya he empezado y me queda dinero. Juego hasta que el saldo sea de 0 euros.
You obviously have your standpoint. I won't oppose you. I'm just sad to see that after everything I explained, you keep saying the same. However, I appreciate your approach. I hope one day you will be ready not to play in casinos at all.
¿Pero no es justo que un casino exija un depósito para cerrar su cuenta? Además, tienen la regla de que pierdes tus fondos si cierras la cuenta, lo que significa que estás obligado a jugar con ellos.
Cuando en realidad no puedes crear una cuenta en un casino instantáneo sin hacer un depósito, es decir, no puedes bloquear una cuenta sin hacer un depósito.
It depends on the specific situation—it makes sense, for example, when a player has an active balance yet an unverified account with no previous withdrawals. In such a case, the initial deposit may be necessary.
As I said, however, vulnerable players are not the majority and thus should avoid more dangerous sites, which, in my opinion, include quick- registration casinos, anonymous casinos, purely crypto casinos, or casinos that, for some reason, require a deposit upon registration.
It is the player's choice in the first place.
Well, in this case these casinos only accept registering via Pay n Play, meaning that they require both a deposit BUT also verify the player simultaneously via bank identification, which gives them access to full government information.
This also makes it incredibly easy for the casino to ID these players instantly and prevent depositing, which is the case with most reputable casinos that actually respect responsible gaming policies. Therefore it is not understandable for the casino to make excuses and to even go as far as to blame a Finnish licensing regulation, when such an license neither exists, nor do they have one. None of what I said is an opinion. It's an objective fact. White Star B.V. chooses to ignore and lie to abuse gambling addicts. Denying the fact won't change it when the proof is in the pudding.
If there weren't so many great examples of responsible gaming and blocks that prevent registering then maybe some of what these fraudsters are saying would make sense. But right now what they are doing is nothing but abusive towards addicts.
Saying that vulnerable players should avoid 'more dangerous sites' is like saying an alcoholic should avoid alcohol. Easypeasy, lemon squeezy. Right?
I contacted the Finnish police regarding their behaviour and posing as an entity that's actually licensed in Finland. They informed me they'll investigate the matter thoroughly as well.
And even when they clearly have this "techinal reason" as the reason why they can't block you registering, they could easily take responsibility and deny you from using their sites. What I mean by this is that they could answer that we don't allow you to use any of our casinos. And for example any bets will be voided from now on. At least for me even knowing that would totally make me not want to use their sites anymore.
I wonder how this goes if I would win from their sites. Could they cancel any withdraw based on that I asked to block this casinogroup? I think they could easily do this, and probably that too would be totally allowed.
Casino Guru, as expected, concluded that my complaint is unjustified. I think this, along with the blame Radka set on problem gamblers in this thread goes on to show who's side they are on. It's great that they publicly and openly endorse casinos making up rules that straight up abuse people. Now casino owners know that they have an even greater advantage! I will continue my battle in the local GA group as well as gambling therapy and will be sure to inform people that if they need an unbiased mediator that certainly isn't Casino Guru.
Probablemente me pase lo mismo: que mi apelación sea rechazada. Espero que puedas seguir adelante y que algún día puedas dejar de jugar por completo. No dejes que nada así te arruine la vida. Quiero creer que existe el karma, y que quienes ganan dinero de fuentes equivocadas lo seguirán sintiendo.
Well, in this case these casinos only accept registering via Pay n Play, meaning that they require both a deposit BUT also verify the player simultaneously via bank identification, which gives them access to full government information.
This also makes it incredibly easy for the casino to ID these players instantly and prevent depositing, which is the case with most reputable casinos that actually respect responsible gaming policies. Therefore it is not understandable for the casino to make excuses and to even go as far as to blame a Finnish licensing regulation, when such an license neither exists, nor do they have one. None of what I said is an opinion. It's an objective fact. White Star B.V. chooses to ignore and lie to abuse gambling addicts. Denying the fact won't change it when the proof is in the pudding.
If there weren't so many great examples of responsible gaming and blocks that prevent registering then maybe some of what these fraudsters are saying would make sense. But right now what they are doing is nothing but abusive towards addicts.
Saying that vulnerable players should avoid 'more dangerous sites' is like saying an alcoholic should avoid alcohol. Easypeasy, lemon squeezy. Right?
I contacted the Finnish police regarding their behaviour and posing as an entity that's actually licensed in Finland. They informed me they'll investigate the matter thoroughly as well.
Well, I really admire your insights, and I have responded to everything of importance in this thread. I'm not familiar with Finnish law or local regulations, so I feel it is not a beneficial idea to get involved anymore.
But I still hope we all agree that the main point is to stay away from casinos. In that regard, I really have nothing else to add further. So, I'm done responding to "lemon squeezing", if you don't mind.
Get well soon, and I hope you can overcome this.
I received an official note from the Complaints Team at Big Lucky. As per usual, they had not even read the details. They just wrote a standard message that they have not breached their rules. Which is simply not true. However, I think Casino Guru should relabel themselves as Guru for Casinos. This for the fact that they endorse and encourage shady rules and always take the casinos side 🙂 Their attitude of telling gambling addicts to refrain from playing is also just awesome!
Mi queja también fue rechazada, a pesar de que el casino mostraba claros indicios de su propia adicción. Los casinos no tienen motivos para no imponer restricciones. Solo porque la licencia de Curazao les permite actuar así, se aprovechan al máximo. Estos grupos de casinos no son responsables en absoluto. Incluso admitirían sus propias acciones, en lugar de mentir y fingir ser quienes no son. Lo cierto es que actúan así porque una persona adicta al juego solo representa una ganancia para el casino. Al menos no se me ocurre una sola razón que impida la imposición de restricciones si la persona las solicita repetidamente. Además, incluso si no pudieran imponer restricciones, al menos podrían decir que no tienes derecho a usar el sitio, etc. Y dejarían de aceptar depósitos.
Por ejemplo, Dama NV puede bloquear todos sus casinos, aunque algunos tengan licencia de Estonia y otros de Curazao. Además, los sitios son completamente diferentes entre sí, generalmente con un servicio de atención al cliente y una administración diferentes.
I'm really sorry to see that neither of you read what I was explaining. Consider this to be my last contribution, since it leads nowhere.
Kindly consider acting in accordance with all the details I have explained and stop expecting the casino to act like you want them to.
This is the biggest and most brutal mistake.
"Dear yoyeli,
Thank you again for your continued engagement. We genuinely understand how difficult your situation is, and we acknowledge the effort you have made to protect yourself from gambling-related harm.
After a thorough evaluation of all the information and evidence shared, we must respectfully conclude that we are unable to uphold your complaint.
As stated in the casino’s terms, each brand under White Star B.V. is operated independently due to technical limitations. While it is clear that you reached out to the casino group on multiple occasions and made repeated and urgent requests for self-exclusion, we have not seen evidence that a specific exclusion request was submitted or applied to the Big Lucky brand prior to your registration and deposit.
We understand and sympathize with your point that registering via Pay n Play effectively requires a deposit, which complicates the process for vulnerable players. Of course, we would like to see every casino not allow players to open new accounts when they have previously closed their accounts due to gambling problems, but many casinos usually engage in a verification check prior to a withdrawal, so it is only then that they check all relevant information and find out about any restrictions for a certain player. I can agree with you that the casino could have set its responsible gaming and self-exclusion measures more strictly, but this is not an industry standard, and there are no self-exclusion or responsible gambling tools rules applied universally to all online casinos. Unfortunately, at this point, there is not much that can be done in regard to the funds you have deposited and lost in this casino.
I can only recommend that you contact the licensing authority, as they have better tools and options to help players, and they are able to investigate such cases more thoroughly."
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Mag7
From our point of view, GCB-licensed casinos are not obligated to extend self-exclusion to associated brands. If you are referring to any particular regulation enforced by the licensor, it's not clear which one.
Refer to the Responsible Gambling section of our article about the licensor (English version of our website): https://casino.guru/licensing-authorities/curacao-license
Unfortunately, we believe you need to exclude yourself from each online casino where you create an account to be protected.
I've explicitly explained those situations on the forum several times because they're likely to come up again. Unless you stop registering at casinos, of course.
Please protect yourself based on current reality, not expectations. 🙏
Bueno, sigo creyendo que cuando alguien solicita un baneo permanente, el casino no debería reabrir la cuenta sin un periodo de reflexión. Y mantengo esa postura.
Sure, reduced to absolute minimum. From practical today's point of view there is always the second part 🙁
If I may, I wish you all the best!
Denuncié el fraude a mi propio banco y están intentando recuperar el dinero lo antes posible. Si nadie más interviene, creo que así conseguiré justicia. Si estos estafadores intentan recuperar el dinero, no tienen protección legal, porque aunque Casino Guru aparentemente lo asume, estas reglas absurdas no prevalecen sobre las leyes oficiales de los países.
Bien. Por favor, cuéntame cómo te va y si recuperaste tu dinero. Espero que todo salga bien.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
