hace 10 meses
se me acusa de adiccion al juego, y ahora me dicen que es por lavado de dinero. yo utilizo los medios correctamente que se me brindan
smokace nuevamente me cerro la cuenta y no me quiere pagar
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hace 10 meses
Dear Alexis Olivari,
Smokace Casino risk department has conducted a detailed review of your
PLAYER897266 login.
Account PLAYER897266 - did not pass the casino security check.
When checking your game session, a violation of the bonus rules of the
project was detected, namely:
- The Casino reserves the right to monitor all transactions in order to prevent money laundering. In addition, the Casino reserves the right, with particular attention and to the extent possible, to study the background and purpose of any complex or large transactions, as well as any transactions that, by their nature, are particularly likely to be related to money laundering.
- Betting activity will be monitored for irregular patterns.
During the inspection and analysis of your gaming and deposit/withdrawal activity, signs of an AML violation - money laundering, were identified, which is a violation of the rules.
Due to the identified violation and in accordance with Rule 14.6, your balance has been canceled and your account has been closed by PLAYER897266 without the right to reopen.
According to the rules of the project, you are prohibited from playing on this site. The Casino is not responsible for your opening a new account and any losses you may incur after opening a new account. We reserve the right to close an account created in violation of these rules at any time.
This decision is final and not subject to revision.
If you have any questions, we will be happy to help you by Live Chat or Email. support@smokace.com
hace 10 meses
djunto las capturas correspondientes
hace 10 meses
Well, I see you faced a similar issue a few months back in the same casino. Let's see where the complaint takes us this time. It is a complex situation, and I won't speculate for now.
Wish you a bit of good luck!
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