hace 9 mesesOriginalTraducción
UPDATE #5 Well I finally received a deposit...was supposed to be $145 and I got $55...no explanation..no response to email asking why the difference...just changed my withdrawal request and sent a small portion of what it should have been. I most definitely will never play at this casino again! UPDATE #4 BUSINESS DAY 15 AND STILL NO WITHDRAWAL!!!!! THEY WILL NOT RESPOND TO MY EMAILS. HAVE FILED FORMAL COMPLAINT ON THIS SITE. WORST CASINO I EVER PLAYED AT. DON'T WASTE YOUR TIME AND MONEY PLAYING AT THIS IS VEGAS CASINO. UPDATE#3: Well today is the 12th working day (and the 25th day since I requested a withdrawal) since my account was verified and still no money! Yesterday I received an email from the same person that contacted me earlier wanting me to remove this review. She tried to say the verified date was 1/22 but in her previous email she said 1/21 and I have another email from support stating it was fully verified on 1/21 Sooooo......uuhhmmm. She also said she would get my withdrawal expedited since they took so long getting my account verified (email on 1/26) but obviously that didn't happen. But here is the kicker...I got this yesterday from her (I cut and pasted this so it's word for word) "We kindly ask you to remove the forum complaint, so we can proceed with your request, since your withdrawal is in time frame and we offered to expedite the process for you. " So I guess if you post a negative review...they hold your money hostage! Yes you did offer and then didn't do anything!! Good Grief! UPDATE #2: So here I still sit..day 17 since I requested withdrawal. They have contacted me via email regarding this review. I told them once I receive my withdrawal I will update...but still waiting. Regarding the issue with depositing..apparently you can deposit while waiting for a withdrawal however, this is not made clear on the deposit page which clearly states that you have a withdrawal that can be reversed rather than deposit. And their support staff failed to inform me that there were options available for depositing when I spoke with them regarding this. So I don't feel this review was false at all considering the situation. I also feel like its ridiculous for this process to take such an extended amount of time given that so many casinos pay out almost instantly. Will let you know when and if I get my money! UPDATE: So today..was told that documents are approved and my 12 day (business days) waiting time starts today...Uhhmmm what? Casinos are 24/7 WTH is a business day? and crypto payments should be instant. Not a happy camper
Well I'm on day six waiting for my withdrawal. A bit irritated because I asked support through chat exactly what documents needed to be sent and was told specifically only the front of my ID and then of course two days later they request the back. Sent it right in but support won't tell me how long it will be and through chat you just get the up to 12 days. Really crazy that it takes so long when so many others can get it to you in minutes. Plus they don't let you deposit when you have a pending withdrawal--not a very good business model--really costing yourself some money there. I will update this review if and when I get my withdrawal
Well I'm on day six waiting for my withdrawal. A bit irritated because I asked support through chat exactly what documents needed to be sent and was told specifically only the front of my ID and then of course two days later they request the back. Sent it right in but support won't tell me how long it will be and through chat you just get the up to 12 days. Really crazy that it takes so long when so many others can get it to you in minutes. Plus they don't let you deposit when you have a pending withdrawal--not a very good business model--really costing yourself some money there. I will update this review if and when I get my withdrawal
- nice selection of games
- multiple bonuses to chose from
- payouts take forever
- support is slow to respond
- staff says anything to get out of paying you
- takes days to get email response
- chat staff always say they can't do anything wait for email
- scam artists
- don't pay winnings timely or in correct amount.
This Is Vegas Casino
hace 9 meses
Hello,
We kindly have to say that we do not find this review to be fair. Withdrawals can take up to 12 business days at the absolute latest, although usually it does not reach there, from the moment the account is completely verified with the relevant verification documents. By the time this review was posted, your account was verified only a day before.
Plus, you have shared misinformation that is simply not true. I.E, 'can't deposit with pending withdrawal'.
Please kindly consider taking this false review off. Your payment will be processed and sent according to our T&Cs you are signed on, if not before.
We would appreciate any correspondence via our support box. If we fail to solve any issues through there, we would then understand why approach here instead.
Thanks for your patience and understanding.
We kindly have to say that we do not find this review to be fair. Withdrawals can take up to 12 business days at the absolute latest, although usually it does not reach there, from the moment the account is completely verified with the relevant verification documents. By the time this review was posted, your account was verified only a day before.
Plus, you have shared misinformation that is simply not true. I.E, 'can't deposit with pending withdrawal'.
Please kindly consider taking this false review off. Your payment will be processed and sent according to our T&Cs you are signed on, if not before.
We would appreciate any correspondence via our support box. If we fail to solve any issues through there, we would then understand why approach here instead.
Thanks for your patience and understanding.
