hace 9 mesesOriginalTraducción
Soy nuevo en la plataforma, el casino es muy confuso, el retiro tarda mucho en aprobarse, he estado esperando más de 24 horas para que se apruebe el retiro y aparte de que el dinero caiga en el cuenta, dicen que es hasta 5 días hábiles
La mayoría de los juegos no puedo acceder al que tiene el error y los juegos disponibles son los que más dinero nos quitan
Tenía 1300 para retirar cuando lo intenté, solo pude 1000 y aparte de la demora, mi dinero no ha bajado hasta ahora
La mayoría de los juegos no puedo acceder al que tiene el error y los juegos disponibles son los que más dinero nos quitan
Tenía 1300 para retirar cuando lo intenté, solo pude 1000 y aparte de la demora, mi dinero no ha bajado hasta ahora
Traducción automática:
2
Hiperwin Casino
hace 9 meses
Hello mrmileena,
Thank you for sharing your experience with us.
Regarding our withdrawal process, requests are processed within 24 working hours which is a maximum of 72 hours as per Hiperwin - Terms of Service.
Once your withdrawal is approved, you will receive your winnings within 3 to 5 working days if you are using Bank Transfer payment method.
We have numerous other payment methods that you can use, some of which are even instant!
We would like to apologize to you as we are aiming to have withdrawals approved in a lot less than the current time-frame for this matter.
Kindly, I invite you to always use our Customer support chat.
We are at your disposal in order to satisfy you on the spot for a mutual better understanding of the situation and find a faster solution for your issue.
Furthermore, our technical department will be glad to check further and in the depth for any technical issue you are encountering with some games.
Best Regards,
Hiperwin Team
Thank you for sharing your experience with us.
Regarding our withdrawal process, requests are processed within 24 working hours which is a maximum of 72 hours as per Hiperwin - Terms of Service.
Once your withdrawal is approved, you will receive your winnings within 3 to 5 working days if you are using Bank Transfer payment method.
We have numerous other payment methods that you can use, some of which are even instant!
We would like to apologize to you as we are aiming to have withdrawals approved in a lot less than the current time-frame for this matter.
Kindly, I invite you to always use our Customer support chat.
We are at your disposal in order to satisfy you on the spot for a mutual better understanding of the situation and find a faster solution for your issue.
Furthermore, our technical department will be glad to check further and in the depth for any technical issue you are encountering with some games.
Best Regards,
Hiperwin Team
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