Betano Casino BR - El jugador no está satisfecho con los bonos del casino.

Betano became a joke, before they rewarded us with 50 free spins as a loyalty bonus almost every week.

There was the bonus where we deposited 100 reais and we always won a reasonable prize.

Now it has gone up to 200 reais, you have to play on the bonus platform for much longer, last week I won 25 spins and to my total disappointment I didn't win even 1 cent. Yesterday I spent almost all day at wazdan to get the bonus and they had the nerve to pay 2 reais.

I'm already researching the guru's blog that Brazilians from all over Brazil follow.

Relevant prize never comes out, only misery...

You should value your loyal customers more. I'll look for another casino. Betano became a joke.

Apart from that when I was playing 9 line fortune, the game crashed and when I tried to restart I lost the bonus. Slutty Betano, they should respect more loyal customers, alias everyone...

A Betano virou uma piada, antes eles nos recompensavam com 50 rodadas grátis por bônus de fidelidade quase toda semana.

Tinha o bônus onde depositavamos 100 reais e sempre ganhávamos um prêmio razoável.

Agora subiu pra 200 reais, tem que jogar na plataforma do bônus por muito mais tempo, semana passada ganhei 25 giros e pra minha total decepção não ganhei nem 1 centavo. Ontem passei quase o dia todo na wazdan pra pegar o bônus e eles tivetam o descaramento de pagar 2 reais.

Já estou pesquisando no blog do guru que brasileiros do Brasil todo acompanha.

Nunca sai prêmio relevante, apenas miséria...

Vcs deviam valorizar mais os clientes fiéis de vcs. Vou procurar outro casino. Betano virou piada.

Fora que na hora que estava jogando 9 line fortuna, o jogo travou e quando tentei reiniciar perdi o bônus. Sacanagem Betano, deveriam respeitar mais os clientes fiéis, alias todos... 

Dear Lilumor,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

Also regarding the casino bonuses - the casino can set rules as they want to, if you do not like them, do not use them or try to find a more beneficial casino for your where you get better bonuses. Unfortunately this is something that is purely up to the casino how do they set their bonuses.

Best regards,

Nick

It's not a matter of luck. You only win when you lose a lot of money.

And I complain and in the beginning they always gave free spins bonuses. Out of nowhere they stopped. And in order to get any amount, you have to deposit a thousand to win 500 (example)

Não se trata de uma questão de sorte. Vc só ganha depois que perde bastante dinheiro.

E obque reclamo enque no começo sempre davam bônus rodadas grátis. Do nada pararam. E pravgentenconseguir qualquer quantia, vc tem que depositar mil pra ganhar 500(exemplo)

Dear Lilumor,

Unfortunately this is not something we can have affect on. The bonuses are a good-will of the casino and it is entirely up to them whether they give them out or not.

Regarding your other submitted complaint can you please share more information about it here please?

OK. It was just for the record...

Ok. Foi só pra deixar registrado...

You can close the claim.

Podem encerrar a reclamação.

Thank you Lilumor for contacting us. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick