EgoCasino - El retiro del jugador se ha retrasado.

After successfully passing the verification, 1.5 days have passed. There are no specifics on the timing of the withdrawal. In the chat, even approximate dates were never named. The application is pending from 02/18/2021 11:32 AM Moscow time. With other casinos, the withdrawal did not have to wait more than 12 hours.

После успешно пройденной верификации, прошло уже 1,5 суток. Конкретики по срокам вывода нет. В чате сроки даже примерные не разу не были названы. Заявка в ожидании с 18.02.2021 11:32 по МСК времени. С другими казино вывода не приходилось ждать более 12 часов.

Dear MaximKosoSakh,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside the account without being processed? Could you please advise if you have received any payments in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Good day; Petronella, the output has not been processed yet, the problem is urgent. In the terms of this resource it is written that the processing time is 2 weekdays. I have not received payments in the past.

Добрый день; Петронелла, вывод ещё не обработан, проблема актуальна. В условия данного ресурса написано, что срок обработки 2 будних дней. В прошлом платежи не получал.

The withdrawal is not in bitcoins. In rubles

Вывод не в биткоинах. В рублях

This is not a casino, but pissing ***. Don't play with them. Smeared, tired of waiting

Это не казино, а ссаные ***. Не играйте у них. Замазался, ждать устал

I understand that the currency is RUB. Could you please confirm the payment method?

Not relevant anymore. Lost money. Payment method card. Master card. A very long wait, which provokes to play more

Уже не актуально. Деньги проиграл. Способ оплаты карта. Master card. Очень долго ждать, что провоцирует играть еще

Since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Sadly, there’s no other option for me just to reject this case as unjustified now. Thank you for your understanding.