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Petronela Kontos

Complaints Team Lead

Petronela is leading our Complaints Resolution Team and helping out with more complicated cases. Previously, she was spending most of her time with player complaints and her speciality was to be the first responder. Even though she is now taking care of the whole complaints team, she still might find herself replying to cases from the first line. She has over 12 years of casino industry experience, which she masterfully uses in her day-to-day activities.

Petronela believes in the inevitable victory of good over evil and has a personal motto “For every minute you are angry, you lose sixty seconds of happiness.” The two qualities make her one of the best people out there that players can trust with their online casino-related complaints

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Respuestas a quejas de Petronela Kontos

Español
Dear trentongulley2,We are extending the timer by 7 days. Please, be aware th... hace 6 horas
We regret to inform you that we must reject this particular case due to the l... hace 8 horas
b hace 8 horas
We regret to inform you that we must reject this particular case due to the l... hace 8 horas
I wish I could be of more help. I’m sorry we couldn’t help you to resolve thi... hace 8 horas
Dear jefersony,We are extending the timer by 7 days. Please, be aware that in... hace 8 horas
Dear topbabaa6,We are extending the timer by 7 days. Please, be aware that in... ayer
I fully understand your frustration, maskioui739. However, I will set the tim... hace 2 días
Dear Karina1,Thank you very much for submitting your complaint. We are sorry ... hace 2 días
Dear Tomikaro1234,Thank you very much for submitting your complaint.I’m sorry... hace 2 días
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