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This is the worst casino I've ever been to, and there are some bad ones, as you know. They never verify your account. In the end, I gambled away everything I had out of desperation because they never verified it. I've made deposits that haven't been credited to my account. They never answer emails, and the chat only works sometimes, and when it does, they don't offer any solutions or even make any sense. It's the worst of the worst I've ever seen, and on top of that, they keep your money. This is my sad experience here.

I'm sorry you didn't have the best experience. What was the problem with the verification? Did the casino explain why they couldn't verify you? 

They haven't explained anything to me because they simply don't answer any emails, which I don't understand why. The easy thing would be to at least reply that they've received the documentation and are studying it, or that there's something wrong, but they don't answer. And in the chat, if you're lucky, they don't solve anything and just go around in circles without answering. When you're lucky enough to get a response, for me, this is a scam.

So you haven't considered submitting a complaint if that's the case and you can't resolve anything? 

Why bother? In the end, they get what they want: for you to spend your funds while they don't verify your account. In the end, only 20 euros remained out of 1600, and they stole them. This is how they operate when they scam people; they stop replying to any emails you send. I'm just reporting how this casino operates and sharing my sad experience. Everyone is free to decide what to do.

But if they took your money and you feel it was unfair, there was a problem with verification or something similar, then I think it's worth it. It's always worth complaining if you're sure that the casino is doing something to you that it shouldn't be doing. That way, we can respond. 

If we are on the player's side and the casino does not resolve the situation, it will receive black points and its safety index will be lowered. 

Of course, thanks for the post, and those are definitely better than nothing, I'm just saying that when something happens that shouldn't, the player has a chance to basically intervene in the safety index in this way.