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Hello! Good evening, I am trying to withdraw money from 1xslots.casino. My requests have been rejected due to lack of documentation. I have sent the documentation by email to security and it seems to be of no use.

They ask me this

"

Please pay attention to the requirements of the Security Department.

Please provide us with screenshots from the Binance website or application where the deposits were made. Also provide us with a screenshot of your Personal Account.

Screenshots should not be cropped, your personal data and transaction data should be clearly and completely visible.

"

Can someone give me some help?

Mmm, vi que ya te estás comunicando con el casino en el hilo oficial, lo cual es bueno. También creo que describieron bastante bien lo que se necesita para pasar la verificación del método de pago.

¿Aún tienes problemas con esta situación o está bien?

Hello! Yes! I have been in contact with the casino. Which is good.. they have requested the information of documents, I presented them and they have notified me that everything is in order.

I can't withdraw via binance at the moment due to technical issues. But it seems that everything has been resolved. I'll close the thread.

Me alegro mucho de ello. Así que si logras retirar el dinero, solo tienes que avisarme para que podamos estar seguros de que todo ha ido bien. 🙂

Hi Jaro! Everything went well with the withdrawal, not using the Binance method, but using an alternative.

So everything has been resolved favorably.

I would like to take this opportunity to thank the forum because establishing communication through this means has been of great help.

De nada, para eso está este foro y el Centro de Resolución de Quejas.

Pero si se me permite saber, ¿qué método de pago usaste al final? 🙂