hace 3 meses
Llevo dos meses y medio sin poder retirar dinero. Tengo más de 12.000 euros en mi cuenta... Me siento estafado.
Traducción automática:
¿Es confiable el casino highflybet? (página 3)
hace 3 meses
No puedo presentar una reclamación a través del enlace.
No me deja escribir en los comentarios y no reconoce el casino
Traducción automática:
hace 3 meses
Hello, I'm not sure I follow you here, but I'll try the usual situations; it might work:
1) If you are unable to enter the text into the request, please disable any browser extensions beforehand. Log out, then log back in, and delete all associated cookies.
2) If you are having difficulty selecting a casino from the list, please consider selecting "the casino is not on the list." It is right beneath the roll call.
3) If none of these solutions work or you're having a different issue, please provide a screenshot or video so I can see where you're stuck.
You can email us at: community@casino.guru
Don't worry, there is always a way to resolve that.
hace 3 meses
Llevo dos meses y medio sin poder retirar dinero. Tengo más de 12.000 euros en mi cuenta... Me siento estafado.
Traducción automática:
hace 3 meses
That is truly unfortunate.
Could you please let me know if the casino provided any information on why the withdrawals were unsuccessful? For example, is it a delay, verification problem, or perhaps a technical issue?
hace 3 meses
¡Siguen diciendo que es un problema de verificación! ¡Y rechazan los documentos PDF originales del banco!
Traducción automática:
hace 3 meses
Okay, now we're getting closer; thank you!
So, it's time to figure out why the casino rejected the pdfs you mentioned. If you asked support or chat about it and received a response, would you mind sharing?
Based on similar situations I've witnessed, understanding what appears to be the problem is one way to overcome it.
Please provide me with the details, I'll be here.
hace 3 meses
Todos los documentos dicen que los van a mirar y los rechazan.
Traducción automática:
hace 3 meses
Thank you. As far as I can translate with Google lens, this Emanuel here asked you to upload the document through the verification section, which he has opened for you.
How do you think this relates to the rejection reason we are trying to identify? I'm obviously not following the context here. 🙁
hace 3 meses
¡Buenos días! Sí, ¡el sitio web rechaza constantemente documentos bancarios oficiales! ¡Y dicen que están borrados o alterados!
Cuando es mentira porque son pdf sacados de la plataforma del banco!
Traducción automática:
hace 3 meses
La respuesta siempre es la misma
Traducción automática:
hace 3 meses
Well, what’s likely happening is that two different checks are overlapping here.
One is the document format/authenticity check, which may have passed at first.
The other is a source of funds (SoF) review, which is a separate compliance process and often stricter.
When a source of funds check is triggered, documents can be reviewed or reuploaded, sometimes through a different system or by a different team. That’s when perfectly valid PDFs may suddenly get flagged as "altered," even though nothing actually changed on your side.
So this doesn’t necessarily mean the casino changed its mind or is acting in bad faith. It’s more likely that multiple compliance requirements are being applied at the same time, and they don’t always work smoothly together.
In this situation, it’s best to resolve the technical details directly with the casino’s support team.
No third party can see what exactly triggered the check on their side or which internal system is flagging the documents. Only the casino has visibility into whether this is a document-format issue, a source of funds review, or a combination of both.
Are you in touch with the support worker, please?
hace 2 meses
No puedo borrar los documentos que ya envié y dicen que son falsos o que fueron borrados. Documentos directos de mi banco.
Traducción automática:
hace 2 meses
Are you saying that the casino is not interested anymore in requesting another document? Well, it could happen if they believe the documents are fake or altered. I'm not saying you did anything wrong here; I'm just saying that sometimes the casino support sees things differently.
I understand that you are in a truly difficult situation and could use some help, so would you consider filing a complaint, perhaps? We have a special team for players in similar situations.
See the request form here 👈
It sounds like a very complex situation, though, so please be patient if you decide to have this matter investigated.
I'll be here tomorrow and we can talk more, if it helps.
Añadir mensaje
