Advertencia de SpaceWin Casino

Social Media & Community Specialist

hace 1 año

OriginalTraducción

Hello Timo,

I double-checked, and this casino is under review now, so we will pay attention to the games as well.

Thank you for your insights, do you need any help with withdrawal I'm wondering. Let me know, please.

If you'd like to know more about how this is done, read this article, please.

Iniciado sénior

Países Bajos

hace 1 año

OriginalTraducción

I agree they are everything but fair.

Once the review is posted I will send my complaint forward.

Social Media & Community Specialist

hace 1 año

OriginalTraducción

You do not have to wait until it's fully reviewed. If you need help, submit the complaint right now and chose something like "I do not know the casino", then paste the link in the body of the complaint, please.

I hope we will be able to help you soon. 🤞

Iniciado sénior

Países Bajos

hace 1 año

OriginalTraducción

Thanks for the heads up Radka!

Social Media & Community Specialist

hace 1 año

OriginalTraducción

Always happy to help you 🙂

https://casinoguru-en.com/space-wins-casino-player-s-winnings-haven-t-been-received

Iniciado sénior

Países Bajos

hace 1 año

OriginalTraducción

Hello Radka,

While I have filed a complaint for this casino with mentioning the correct website, I found out that there are 2 more complaints about the same casino but listed in the wrong casino.

https://casinoguru-en.com/space-wins-casino-withdrawal-of-player-s-winnings

Could you or the colleague in charge of this have a look and update the casino to spacewincasino.com and not space wins?

So the results will be linked to the right casino once it is posted and potential black points too to warn other players if this casino ends up being rogue which I more and more start to think looking to the second complaint I linked where the player got the exact same reply as I got...🙁

Editado por el autor hace 1 año

Social Media & Community Specialist

hace 1 año

OriginalTraducción

Hello Youssf,

an awesome caption, thank you.

I tried to check that myself first, but both links now only lead to the complaint section - not to the specific complaint, and I guess that this is because the casino has been already changed. 🤔

Iniciado sénior

Países Bajos

hace 1 año

OriginalTraducción

As far as I can see both complaints do still open the complaint.

If you visit the complaint section and search on space wins casino you will find the two complaints (amounts of €175 and €13K), maybe you will be able to retrieve it this way.

The first complaint is from @Mike1985 and second from the TS here. Both have posted complaints about spacewincasino.com but choose the wrong casino Space Wins Casino which is a different casino.

Editado por el autor hace 1 año

Social Media & Community Specialist

https://casinoguru-en.com/space-wins-casino-player-s-winnings-haven-t-been-received

hace 1 año

OriginalTraducción

Ok, I'll check that immediately,

If I click the links I get this:

file

Am I assuming correctly, that if you use the link, you are redirected to the concrete complaint?

I'm smelling a technical bug. 🤯

Editado por el autor hace 1 año

Iniciado sénior

Países Bajos

hace 1 año

OriginalTraducción

Yes indeed!

Thats why I named the two users in my last post maybe if you search on them you will find the correct complaints which are linked to the wrong casino😅

Novato avanzado

Alemania

hace 1 año

OriginalTraducción

Hola Sra. Radka,

Se descubrió que mi queja sobre SpaceWin Casino se asignó al casino equivocado. Al crear mi queja, SpaceWin Casino se declaró expresamente en la libre elección de casinos.

Me complacería que verificara y corrigiera mi información para que mi queja pueda ser tratada lo más rápido posible. Confío en su capacidad para resolver este problema.

Atentamente,

Tim

https://casinoguru-de.com/space-wins-casino-el-pago-ganador-al-jugador

Traducción automática:

Social Media & Community Specialist

hace 1 año

OriginalTraducción

Yes indeed!

Thats why I named the two users in my last post maybe if you search on them you will find the correct complaints which are linked to the wrong casino😅

hace 1 año

OriginalTraducción

I understand the problem with incorrect casinos, will try to sort it out will the complaint team immediately, but what concerns me as well is that links seem to be somehow bugged.

But complaints first! Working on that.

Social Media & Community Specialist

hace 1 año

OriginalTraducción

Hello there,

I am aware of the issue, thank you very much for reaching out to me. 🙏

I working on it now, I'll let you know as soon the casino is set correctly.

Social Media & Community Specialist

hace 1 año

OriginalTraducción

Hello again,

Kristina just informed me that your complaint is now set to the proper casino: SpaceWin

I hope we'll help you out. 🤞

Social Media & Community Specialist

hace 1 año

OriginalTraducción

Hi again,

both complaints are now fixed. Thank you for your support! 🙏

Iniciado sénior

Países Bajos

hace 1 año

OriginalTraducción

Thanks Radka!

Can you also move my complaint to that casino too?

Social Media & Community Specialist

hace 1 año

OriginalTraducción

No problem!

Your complaint is all right, don't worry👍:

file

Social Media & Community Specialist

hace 1 año

OriginalTraducción

Just an update, the casino has been reviewed and listed. Feel free to check the review right here.

Both complaints are available in the complaint section, let's hope for the happy ending 🤞🤞🤞