Leovegas , pagará algún día?

Good morning everyone,

I recently entered over €380 via paypal in this Leovegas bookmaker and a machine gave me a prize of €22,000, I tried to withdraw it at the moment but they refused. I played a bit in case they solved the problem up to €20,000. I contacted assistance via Online Chat and they take a long time saying that you have to withdraw through the deposit method (that is, paypal). It's been 5 days and everything is still the same, I can't withdraw a penny.

I was reading on the internet and the only thing I see is that it is a scam and that it happens to everyone like me, you cannot withdraw due to problems with paypal...

Has anyone ever charged anything there? Or can I write off that money?

Hola,

No estoy seguro de qué causa este problema. Pero recomendaría tener cuidado con las ganancias, sería una pena que perdieras más mientras tanto. Para estar seguro de lo que está pasando, ¿puedes ver el retiro en el cajero? Si es así, ¿en qué estado se encuentra ahora? No diría que este casino es una estafa, consulte la reseña aquí .

De todos modos, le recordaría al casino diariamente sobre el problema y le daría unos días más si puede.

Otra alternativa es enviar una queja; siéntase libre de leer la guía primero.

Déjame saber lo que piensas.

Good morning,

Well, the balance appears in the wallet but when it is time to withdraw it, they REQUIRE you to use the same payment method you used (Paypal in my case). I have been trying to withdraw it since day 4 and the withdrawal fails according to them due to a problem with PayPal that they are having. It turns out that I read and read on the internet ahead and the same thing happens to everyone.

One of the times I spoke with customer service (more than 10) they told me to verify my bank account, uploading a bank account certificate, etc...

They put many obstacles for you to withdraw while there is no problem for income.

This morning I received an email from Leovegas apologizing and that the problem has been solved.

I'll update the thread if I manage to remove something so that people who experience the same thing know how they work...

Thanks for your quick response

I update the thread.

I have received an email from the LeoVegas support department saying that the problem has been solved and that Paypal withdrawals are now available.

I access the web to start withdrawing, I request a withdrawal of the maximum that they allow (€4,000)

I open a live chat with an agent to expedite my withdrawals. In less than 2 minutes I was able to withdraw the €4,000 and it already appears in my Paypal account.

Now, in the same chat I told the agent that I would like to continue requesting more withdrawals and he tells me no problem. Well, I couldn't withdraw anything else because God knows what problem it's giving them now... The agent tells me that my problem has escalated to another department and that I'll receive an email informing me of the case.

Everything smells like singe, at least for the moment €4,000 I was able to collect.

I will keep updating my case.

All the best.

Hola,

Estaba encantado de que el problema se haya resuelto, aunque ahora parece que no.

Diría que el casino logró enviarle el primer retiro pero aún no ha resuelto todo el problema. Diría que los tomó por sorpresa en el momento en que envió el siguiente retiro.

Aunque soy consciente del hecho de que muchos casinos tienen problemas con los proveedores de pago, esta es la primera vez que alguien menciona PayPal.

Me gustaría brindar más apoyo, lamentablemente depende del casino encontrar una solución a largo plazo.

Sé que ya sugerí probar una opción de pago diferente, y yo lo sugeriría en el chat si fuera usted. Al menos esto es algo que no solo espera.

Mantenme actualizado, espero que no tarde mucho 🤞

Hello again, update the thread.

After 3 hours and going through 3 different agents....

What has been said, they do not allow withdrawing it to a method other than the one in which the income was made that gave you the benefits... That is why I was obliged to withdraw it in Paypal.

They deactivated the paypal withdrawal option for 3 days as they acknowledged having problems with Paypal and withdrawals.

After those 3 hours and having despaired believing that they were not going to pay me a penny, I was able to withdraw everything. I was lucky and I am completely clear that I am not going to put another € in Leovegas since what an odyssey to collect, what an odyssey...

To enter 0 problems.

I lost many hours trying to collect and I really did not like the experience at all.

Desde la perspectiva del jugador, esta no es una experiencia que alguien quiera repetir. Lo entiendo.

¡Estoy feliz de que obtuviste las ganancias! Incluso un casino justo a veces lucha con problemas que no están completamente al alcance del casino. Siento que este fue uno de esos problemas. 🙁