Merlincasino operated by Versus Odds B.V.

kiziorro1984

Iniciado júnior

Polonia

hace 1 año

OriginalTraducción

https://www.merlincasino.com/ - page

owner - Merlincasino.com is operated by Versus Odds B.V. bearing company registration number 147011, a company incorporated under the laws of Curaçao, having its registered address at Fransche Bloemweg 4, Willemstad, Curaçao, holder of the License 8048/JAZ2021-033, issued by Antillephone N.V. Payments are processed by Deloraze Limited, with its registered address at Menandrou, 4, Gala Tower, 2nd Floor, 1066, Nicosia, Cyprus, registration number 410283, as per agreement between the two companies.

Anybody have account in this casinos? Is operated by Versusodds B.V. i try to withdraw money but chat is offline... deposit instant, withdraw? 🙂

kiziorro1984

Iniciado júnior

Polonia

hace 1 año

OriginalTraducción

support@merlincasino.com not work xD email not detected xD

SunsetGaze

kiziorro1984

Experto

Honduras

kiziorro1984

hace 1 año

OriginalTraducción

I know Versus Odds really well, I have played a lot in many of their casinos (some good, some really bad) and never heard about this one. Withdrawals on average across all of their casinos take 15 hours (crypto), usually live chat is always available and mails get replied in less than a day, is your account verified? That casino is not even reviewed by Guru

kiziorro1984

Iniciado júnior

Polonia

hace 1 año

OriginalTraducción

i dont know nothing 🙂 i dont know is my account verified because i dont have contact with support 🙂 according to certira (validator anttilephone) correct support email is support@versusoddsvb.com xD but all versus odd casino have this email in license

https://validator.antillephone.com/validate?domain=www.merlincasino.com&seal_id=0b8d8c554950946bea4fddd1b2492cbffaf51429db84d2a3bcf376ac390cee4f18af56b61749290caf9a26ceeec6077d&stamp=e8c8065f7d63535c2fb9803a10a8214f

i know versus odds casinos to, i beat them all and this one is last one xD

SunsetGaze

kiziorro1984

Experto

Honduras

kiziorro1984

hace 1 año

OriginalTraducción

On their casinos, if your account isn't verified you get a mail right after requesting a withdrawal asking for verification and it can take up to a week and documents are normally uploaded on the verification tab found in your account.

The casino must have an specific mail for support and after checking I found out their live chat is not available 24/7, but their support by mail allegedly is 24/7, check: https://www.merlincasino.com/es/info/contact-us

kiziorro1984

SunsetGaze

Iniciado júnior

Polonia

SunsetGaze

hace 1 año

OriginalTraducción

My friend 🙂 support email does not exist 😉 i already mentioned about this in 2nd post... i send question 3 or 4 days ago... and nobody answer via contact page 🙂 nobody answer via offline message (since sunday...)

About www.merlincasino.com/

https://www.merlincasino.com/ is operated by Versus Odds B.V. bearing company registration number 147011, a company incorporated under the laws of Curaçao, having its registered address at Fransche Bloemweg 4, Willemstad, Curaçao, holder of the License No. 8048 / JAZ2021-074, issued by Antillephone N.V. Payments are processed by Deloraze Limited, with its registered address at Menandrou, 4, Gala Tower, 2nd Floor, 1066, Nicosia, Cyprus, registration number 410283, as per agreement between the two companies.

https://www.merlincasino.com/en/info/terms-and-conditions

withdraw2023-06-24 19:49:51JetonWithdrawal235IN PROGRESS Cancel xd

Email: support@merlincasino.com. - this email not exist 🙂

Hiros

kiziorro1984

Administrador de Casino Guru

kiziorro1984

hace 1 año

OriginalTraducción

Hello!

Unfortunately the casino has not been reviewed by us yet so we don't have much information about them. Anyway, I already forwarded the link to our Data team and they'll certainly make the review.

I don't have any experience with the casino but I tried to contact them, but no answer so far, I will update this if they do.

If I may ask, for how many days have you been waiting for your withdrawal?

Also keep me informed if they respond to you

kiziorro1984

Hiros

Iniciado júnior

Polonia

Hiros

hace 1 año

OriginalTraducción

withdraw2023-06-24 19:49:51JetonWithdrawal235IN PROGRESS Cancel since almost 5 days 🙂 owner are Versus odds and email is from versus odds 🙂 you can ask versus odds because support email not exist xD

Radka

kiziorro1984

Social Media & Community Specialist

kiziorro1984

hace 1 año

OriginalTraducción

That's an interesting situation... thanks for the update.

So, the casino uses the owner's domain for open email communication?

kiziorro1984

Radka

Iniciado júnior

Polonia

Radka

hace 1 año

OriginalTraducción

Read whole topic xD and try to sent email support@merlincasino.com 🙂 this is official email on site 🙂 you know what will happen? 🙂 only email is in license page (versus odds email). I sent email to versus odds and ask about merlincasino and i am waiting for answer (i think they will never answer xD)

ps.

and something about KYC politics in CURACAO xD

Curacao license does not specify an exact process for account verification, leaving it up to the operators to create one to ensure that the customer’s player’s identities can be verified. The process we have in place to verify a player’s account involves three elements of verification; ID verification, proof of address & proof of payment.

check mate.... curacao KYC not exist xD and whole proces about 30 days waiting for verification account etc. is a bull.... xD and it is because this is operators will not KYC by Curacao... they dont need to do this they want to do this...

Radka

kiziorro1984

Social Media & Community Specialist

kiziorro1984

hace 1 año

OriginalTraducción

Well, I usually find it very difficult to understand your posts, so I prefer to ask.

So, technically the support email has nothing to do with the owner - got it. 🙂

kiziorro1984

Iniciado júnior

Polonia

hace 1 año

OriginalTraducción

Thank you for reaching out to us concerning your withdrawal request.

We would like to sincerely apologize for the delays experienced with your request.

Unfortunately we experienced some technical issues, causing your request to pass unnoticed by the Finance Team, causing considerable delays and also affecting our Live Chat communication. The issue has been resolved, so you should not experience similar situations in the future.

Your request was cancelled automatically by the system, therefore the funds have been added back to your Merlincasino account. Could you please kindly request the withdrawal once again, so that the Finance Team can process it today?

In addition, we would like to provide you with a EUR 50 compensation for the caused troubles, which will be added to your balance once the withdrawal is successfully processed.

Looking forward to your response and we would like to sincerely apologize for the inconveniences caused.

Best regards,

MerlinCasino Team

withdraw on jeton account and 50e on merlincasino account

SunsetGaze

kiziorro1984

Experto

Honduras

kiziorro1984

hace 1 año

OriginalTraducción

They added a compensation, which is incredibly rare for casinos, I had dozens and dozens of delayed withdrawals across many casinos and never got any sort of compensation 😂

Radka

kiziorro1984

Social Media & Community Specialist

kiziorro1984

hace 1 año

OriginalTraducción

Is this compensation restrictions-free I wonder. 🤔

It is still pretty rare!

kiziorro1984

Iniciado júnior

Polonia

hace 1 año

OriginalTraducción

This is just marketing... i am the only guy who have account in merlincasino... i start topic on casino guru... casino guru contact with versus odds... casino guru have affiliate deals with versus odds other casinos... casino guru earn money on gamblers lost... (they dont encourage to gambling./register on site because this is forbidden...). Now its looks like that: merlincasino is ok, they give people free money! But this is not true... this is just marketing... Generally its call "inattention blindness"... casinos and affiliate site use them often 😉 They will show you money and you are blind because you see only money 😉 One versus odds company acuse me that i am using forbidden method because i win 🙂 I have many this kind situation and money dont work on me 😉 I am so good that i dont need to do tricks like casino and affiliate site and use "inattention blindnes" against customers 😉

SunsetGaze

Experto

Honduras

kiziorro1984

hace 1 año

OriginalTraducción

This is just marketing... i am the only guy who have account in merlincasino... i start topic on casino guru... casino guru contact with versus odds... casino guru have affiliate deals with versus odds other casinos... casino guru earn money on gamblers lost... (they dont encourage to gambling./register on site because this is forbidden...). Now its looks like that: merlincasino is ok, they give people free money! But this is not true... this is just marketing... Generally its call "inattention blindness"... casinos and affiliate site use them often 😉 They will show you money and you are blind because you see only money 😉 One versus odds company acuse me that i am using forbidden method because i win 🙂 I have many this kind situation and money dont work on me 😉 I am so good that i dont need to do tricks like casino and affiliate site and use "inattention blindnes" against customers 😉

hace 1 año

OriginalTraducción

This specific casino is not reviewed by guru, so there is no referral link by the moment. And yes, giving compensations is a way to retain users, but quite honestly I almost never see casinos giving anything away no matter the circumstances, I had several delayed withdrawal across many casinos and never got something as compensation, not a deposit bonus or anything, only a "we are sorry for the inconvenience" 😂

And which games are you playing? If this casino already accused you of forbidden gameplay, I would suggest you to stay away from their sites

Radka

kiziorro1984

Social Media & Community Specialist

kiziorro1984

hace 1 año

OriginalTraducción

Dear kiziorro1984,

This whole bunch of wild ideas does not make any sense to me, but I'll try to explain the basics:

We are not in any relationship affiliate or nonaffiliate with casinos outside our website.
We are not affiliated with casinos with bad index
Not every listed bonus means we have an affiliate partnership

We aim to attract as many players as possible by creating content focused on search results. Many players seek bonuses, not particular casinos (quite a dangerous kind of adventure), so we try to list each bonus we are informed about to ensure such a player ends up on the same page as the casino's security index is located. Call that damage prevention.

Try to think first, if you're soooo good, would not cause you a problem 🙂.

Merlincasino operated by Versus Odds B.V.

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