hace 8 meses
Si quieres hablar de cualquier tema relacionado con 1xBit Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre 1xBit Casino
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hace 8 meses
Pesima experiencia, gane una apuesta de mas de 400usd y cuando quiero realizar el retiro de la nada no me deja entrar a mi cuenta, hablo con soporte y me dicen que me contacte por email, les escribo a el email y no recibo respuesta, basicamente me estafaron, gane licitamente mi apuesta y ahora directamente me bloquearon el acceso a mi cuenta sin darme ninguna explicacion. ESTAFADORES esa es la palabra, me gustaria que alguien de soporte de esta plataforma se pueda poner en contacto con ellos ya que a mi no me responden.
Necesito mi dinero
hace 8 meses
They usually do this whenever some checks have to be done. But, of course, they have to inform the player about it.
Try to check the spam folder in your email because sometimes emails like this can finish there, actually.
Let us know if you find something, and in the meantime, please reply to some additional questions in your complaint as well.
hace 2 meses
I am writing this to publicly warn users about my experience with 1XBIT, after exhausting every possible internal support channel.
I am sharing this so others can make an informed decision.
Based on my experience, I strongly recommend not using 1XBIT if you value access to your funds and reliable support.
Background
1XBIT customer for over 4 years
Account registered
Account contained funds
Lost access due to a password reset issue
Password reset emails are not delivered to my Hotmail inbox
What support did
Live chat instructed me to contact support from a Gmail address
I followed their instructions
Support then changed their position several times:
Gmail accepted → then rejected
Claimed the Gmail was linked to another account
This contradicted their own live chat and platform rules
I offered full ownership verification, including:
TXIDs
wallet addresses
deposit history
screenshots of previous emails from 1XBIT
Outcome
No verification was requested
No recovery option was offered
Emails stopped being answered entirely
Account remains inaccessible
Funds remain unavailable
Conclusion
This is not a technical issue — it is lack of assistance and silence when funds are involved.
I am posting this so others can decide before depositing.
Based on this experience, I strongly recommend avoiding 1XBIT.
I am still open to resolving this if 1XBIT decides to finally engage constructively.
hace 2 meses
Hello,
what you describe may indicate a serious security or account recovery failure.
To determine whether this is a technical issue, poor support, or something more serious, the situation needs to be reviewed with evidence through a formal complaint. Would you be interested in trying?
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