hace 2 años
Si quieres hablar de cualquier tema relacionado con 888Starz Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre 888Starz Casino
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hace 2 años
Hi, generally speaking, I believe that even though the provider can be restricted, it's always casino's responsibility to make sure that you can't play the games in their casino. When they allow this to you, it may be a part of their business strategy.
They can simply decide to take the risk and allow the games in countries where their competitors (other casinos) restrict them. In such cases, all winnings should be paid out and losses should be taken as fair losses.
Of course, you can't accept players losses, but refuse to pay winnings due to country restrictions. From our point of view, the most important part of the gambling is its fairness. Whenever a player deposits and loses money, they should always have a chance to win as well.
Editado por el autor hace 2 años
hace 2 años
If you have a fair chance to win, then you should have a fair chance to lose. The provider might be officially banned, but just look at it from a different perspective. There are certainly players who like games from the provider. The players would be very sad if they suddenly couldn't play games from the provider. Then a casino decides to provide the games for those players as well. The players are happy, because they found a place where they can play games that are otherwise forbidden for them.
Would we punish the casino? Not really. It's their own risk. They risk to have issues with their licensing authority, they risk to have troubles with the government of the specific country, because they provide games that aren't licensed there and they also risk to create bad relations to the game provider since they offer their games in a restricted territory.
hace 1 año
He enviado dos correos electrónicos (a nikolas.b@casino.guru y a privacy@casino.guru) para solicitar la eliminación permanente de mi queja que se ha presentado como no resuelta. El casino 888starz decidió reembolsar, pero me pidió que eliminara el reclamo. Por lo tanto, proceda a eliminar la queja y esta discusión. Gracias.
Traducción automática:
hace 1 año
Hello,
I forwarded your information to Nikolas as well.
I will check it up tomorrow.
Editado por el autor hace 1 año
hace 1 año
Vi que la cambiaste de no resuelta a resuelta, pero pedí que se eliminara de forma permanente. ¿Por qué no se ha eliminado?
Traducción automática:
hace 1 año
Hello carsix79,
it's because we do not delete complaints, we can make the complaint anonymized. Anyway, I consulted with Nikolas, he will get back to you by email.
hace 1 año
¿Podría confirmar que 888starz ya no ofrece juegos del proveedor de juegos Evolution?
Traducción automática:
hace 1 año
I asked the live chat operator:
"Evolution gaming provider is not available on our website."
hace 1 año
Así que eliminaron el proveedor de juegos Evolution después de que envié la queja de que este proveedor no podía ofrecerse a jugadores italianos (y no solo) a menos que tuvieran la licencia local del país al que ofrecen juegos Evolution (en mi caso, la licencia italiana ADM ). Así que tenía razón en que violaron las reglas de licencia subyacentes del proveedor y no especificaron ninguna limitación en sus términos y condiciones. Esto también significa que todavía hay docenas de casinos de Curazao que están violando las restricciones territoriales de Evolution.
Me pasó lo mismo con Power casino que ahora también ha sido cerrado..
Editado por el autor hace 1 año
Traducción automática:
hace 1 año
Hello Carsix79,
I can understand your point of view, but I'd say that it's up to the casino whether they want to provide restricted games to players and risk troubles with the involved game provider or licensing authority. I can imagine that lot of Italian players will miss those games.
I believe that the key point is whether the casino pays out the winnings you can gain by playing "officially" restricted games. Allow me to be clear, this situation should never be used against the player.
hace 9 meses
First sorry for my bad English. I am new registered in this casino and I received a free spins as offer in my message.after play them I have 29 $ as winnings from free spin. I surched in the site how to wager this winnings but can't find anything. If you have any idea how does it work please show me.thank you
hace 9 meses
Hi, I think you did pretty well with the English. Would it be possible to give us some information about the bonus you played with ?
Alternatively, regarding the bonus, did you try to check with support or live chat ? I think they will be able to provide the most reliable information on the situation. Will you try it ?
hace 5 meses
Hello gentlemen, I am having problems making withdrawals at 888starz casino.
They blocked my withdrawal, and account verification was requested and in the process, multiple documents have already been sent and they always ask for more in order to complicate the process and make the customer give up.
It has already been forwarded:
- 2x identity document (sent twice)
- Proof of deposits with personal data
- Selfie photo holding identity document next to face
- Selfie photo close to the face and in the background the emails exchanged with the 888starz security department and all data must be visible (What request is this?)
- Proof of service bills, where difficulties are being created to validate documents.
I sent a photo of the water bill, a photo of the electricity bill, and sent the water bill and electricity bill in PDF format. But they always respond.
"Please pay attention to the requirements of the Security Department."
or
"Provide uncompressed images, Make sure the file size exceeds 1 MB."
I'm not compressing anything, the way I took it was forwarded to the same people.
I don't know what to do anymore
Can anyone help me?
hace 5 meses
Hi, I see that you have a problem with account verification and specifically with service bills. Is the file size larger than 1MB if this is one of the requirements ? Did you try to ask support what the issue is, since you think you're entering everything correctly and it should be fine ?
Anyway, I see that you have already managed to file a complaint, so our team will try to help you in this case. Would it be possible to reply to Tomas so that he can then move on ? That would certainly be appropriate.
I hope that your case will be resolved and that you will eventually be able to verify your account. If you have any new information, don't hesitate to let us know.
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hace 5 meses
Hi Jaro, thanks for your attention.
After I forwarded some documents again and other requests from 888Stars support such as:
- Passport photo
- Current photo with code provided by support with current date
a leaf.
This morning I heard back from 888Stars support informing me that my account is blocked from new bets and that withdrawals are allowed.
I was able to make the withdrawal and everything was resolved, after several KYC requests.
Leaving my opinion about 888Stars, I do not recommend this casino, I have been exchanging emails with support for almost three weeks to verify my account and make the withdrawal, of all the casinos I have used this was the worst.
This was the most tiring account verification process I have ever gone through.
Really exhausting
Thank you to Casino Guro for providing the space for us to share our experiences with online casinos.
hace 5 meses
I'm glad you got your money in the end, but I can see the price. I think it was pretty exhausting for you and I'm not surprised that you took that attitude towards the casino.
I also think that at least your experience could be useful for other players, and I firmly believe that such situations won't happen to you in the future and that when you play in a casino everything will go smoothly. I wish you good luck. ☘️
hace 4 meses
My experience at the beginning was good, I am from Argentina, the method I used to deposit money was in cash because it is easier than buying cryptos, since November they have not let me withdraw what I earn, they ask me to send them a "bank statement", I explained to them that it would not apply because the payment is in cash, I have the invoices that I paid, I gave them what they asked me for but they did not respond to me from the security email, if only they would tell me something.
hace 4 meses
Hi so it's a pity when there were problems after it was quite fine. However, how long does this situation of yours last ? I see that you have been asked for more documents and so you will have to go through additional verification. How long has the casino not responded to what you provided ?
Let me know.
hace 4 meses
Hello, since November 14 I have been writing to your security email with what you ask me, but I still have not received responses.
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