Sigo esperando mi caso y espero que lo resuelvan. Es una injusticia. Solo jugué apuestas deportivas sin bono, hice más de 20 depósitos, pero en cuanto gané, mi saldo desapareció. Solo jugué apuestas en vivo.
¡Velad y advertidos a todos!
Hey, I'm sorry to hear that. Did the casino say anything about the situation? I checked the safety index, and even if they didn't say anything, I wouldn't be surprised. The casino is probably one of the worst we have here, with lots of warnings in the reviews. Did you look up any information before you came here to play?
When you say that you have an open case with us and that it concerns sports betting, I'm afraid I have to disappoint you. We don't deal with these cases because we don't have experts and we can't evaluate such situations fairly, as we don't deal with this area.
However, these links might help you a little:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
Please take a look, even though I don't know if you'll get your money back from the casino, but it's worth a try.
I had the exact same experience with Astrozino.
My account was fully KYC verified.
I never accepted any bonuses.
I made several deposits and only played live sports betting.
As soon as I won (over €3,200) and requested a withdrawal, they cancelled it and confiscated my entire balance.
Their only response was "decision is final" without providing any proof of T&C violation.
This casino seems to follow a pattern where they take players’ money once they win. Everyone should avoid Astrozino!!
I already saw that from what you wrote and from the complaint. I described our process and that you probably won't get any help from us.
So try to focus on the links I provided and see if it's possible to file a complaint there.
It's a shame that the casino didn't explain anything. That's quite necessary in any case. But I know that they usually only tell players something general because they can't reveal what they violated so that they don't pay attention to it later.
I'm sorry. 🙁
I’ve been scammed by astrozino online casino. I won 11400$ fair and square. In order not to pay out they told me that I contravened their t and c’s by providing fake documentation for verification, that I manipulated games and bonuses and disguised my identity. All of these things are False. I never did that nor do I know how. So they immediately removed all my winnings. They basically stole what was won fairly but they won’t reply when I asked them a thousand times to prove what they were claiming.
Hello, Lulu4321
I checked the casino's review, and to be honest, casinos with such low reputation scores can come up with anything. I know it's hard, but avoid such sites; if a problem arises, no one may be able to help.
https://casino.guru/astrozino-casino-review#tab=js-tab-reputation 👈
"Very high value of withheld winnings in player complaints in relation to the casino's size"
Such casinos usually do not care much about their reputation and are often completely unlicensed, which greatly limits the options available.
I hope they will, however, respond to your complaint at least.
How do I file a complaint against astrozino
Happened to me as well. I got 11100 confiscated and I did nothing wrong. My account was fully verified. They have done this to so many as I’ve read in many reviews in a variety of places. I can’t believe they are not being shut down. Clearly they are crooks.
Why is no one shitting Astrozino down?
Seré completamente honesto y haré una gran excepción para responderte, mi vida ya no estará relacionada con las apuestas.
He dejado de apostar por completo hace unos meses y nunca volveré a hacerlo, tengo la sensación, pero honestamente, las apuestas generalmente terminan en pérdidas, nadie en el mundo gana en estas.
¡Sé que se sienten duros! Estuve en tu lugar hace unos meses y te puedo decir que no tienes ninguna posibilidad contra ellos. Luché, pero nadie me ayudó.
@Casinoguru pasó por alto un punto importante en mi caso: podrían haberlo evitado de alguna manera para que más jugadores no terminen en la misma situación que yo, pero mira, estás en la misma situación que yo: malgastaste tu dinero. Les pasó a varios jugadores y les pasará a muchos más nuevos. Astrozino es el mayor estafador que existe. Mi cuenta fue verificada y tuve dinero durante varios días, pero finalmente aumentó y pensé que era hora de procesar mis retiros. 24 horas después, recibí un correo electrónico largo diciendo que mi dinero estaba en cero y que solo quedaban 105 euros en mi cuenta. Luego desaparecieron.
Se quejó del VPN, se quejó de la falsificación de mi documentación.
Sinceramente, si quieres luchar, hazlo, pero no ganarás. He recurrido a varios sitios de apuestas como Casinoguru; algunos intentaron ayudarme, pero ninguno tuvo éxito.
Mi mejor consejo es que te rindas, dejes de apostar y persigas tus objetivos en la vida.
¡¡¡El hecho de que todavía se salgan con la suya es una locura!!!
I did try every avenue I could. They didnt reply and so casinoguru closed the case and all they get is a negative review. This is much more than that. They are stealing. I got the same excuses for taking my winnings as you did. I also got that their decision is final. My question is, how is it possible with so many complaints, they are still operating and no one shuts them down? I even filed a complaint with the entity that give the licence but got no reply. In the meantime they keep stealing and getting away with it. Thanks for your advice.
No quiero recordar mucho, acabo de dejar de apostar por completo. Pero no recuerdo cómo se llamaba su licencia; hay muchas lagunas legales, lo que significa que pueden hacer lo que quieran con los jugadores y salirse con la suya. Su licencia de juego es una de las peores. Los grandes jugadores tienen licencias de juego serias y es más difícil estafar a los jugadores. Lo mejor que puedes hacer es aceptar la pérdida y seguir adelante; por desgracia, ¡a mí también me perjudicaron!
Lamentablemente, se siguen saliendo con la suya y nadie cerrará Astrozino. Se unirán más jugadores y, literalmente, arrasarán con todos los nuevos.
Los he dejado ir, pero créanme, la cámara existe y algún día irán allí.
Buena suerte con todo
Hello there, the current license is:
This is to certify that astrozino14.com is operated by Famagousta B.V, a company incorporated under the laws of Curaçao with Company Number 152449 and licensed by the Curaçao Gaming Authority to offer games of chance under license number OGL/2023/155/0098 in accordance with the National Ordinance on Games of Chance (Landsverordening op de kansspelen, P.B. 2024, no. 157).
The license was granted on 04/06/2025 and its current status is Active
The casino is, however, so bad that I would guess they do not care much about reviews or licenses, as your case sadly demonstrates. 🙁
Hello,
if you want to file a complaint against a sportsbook, I recommend looking for websites that focus on reviewing sportsbooks. To be fair and square, I believe the only one worth trying is Ask Gamblers.
I'll share a few links with you, but players have reported that none of them have helped:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.safebettingsites.com/complaints/
https://www.askgamblers.com/betting-complaints
I only aim to help; the call is yours, of course. 🙏
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
