hace 5 meses
Si quieres hablar de cualquier tema relacionado con Betnuvo Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
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hace 5 meses
Hello, I see you've got yourself into an uncomfortable situation.
But I must disappoint you that we do not deal with sports betting, because we do not have experts in it and we do not have a branch. So I'm sorry we won't be able to help you.
However, maybe at least a little assistance could be that I have some links to sites where sports betting is dealt with and you could try to file a complaint there.
Here are the links:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
Anyway, I find it quite strange that first the smallest odds allowed were 1,30 and then it changed to 1,40. Didn't you have a screenshot of the older terms somewhere ? I guess that's why I would be discouraged to play with the bonuses because I feel that sometimes such cases can happen and it wouldn't please me.
So if you decide to complain, be sure to let me know how the situation develops.
hace 4 meses
just to inform people, i would recommend they stay well clear of this casino, they are at the very dodgy end of the scale, no license, terrible slow customer service with pretty much non exsistant replies from them, and like others have stated in complaints on trustpilot, if you have a gambling problem, they will do everything in their power NOT to close your account down, even when you request an exclusion. gambling here is just not worth the risk to your mental health, and the stress of not getting paid out, unless you are willing to wait months of mind games from them.
Editado por el autor hace 4 meses
1
hace 4 meses
Thank you for caring and providing the information. Have you gotten some experience from this casino that you would like to share or get help with?
1
hace 4 meses
you are very welcome, its my pleasure to give reviews and share my own personal experiences with you and others on this community. Nothing i need help with, as i stopped playing at this casino, but the main issues i faced at betnuvo.com was firstly, they do not hold a license, and when i asked them about this, they refuse to give a comment on the matter. Secondly, they forced a deposit bonus on to me, which i did not want, and i did not see any option to decline/disable bonuses, so it automatically went in to my account balance, the problem with this was, they have a very high wagering requirement you must meet, before you can even withdraw any real money. thirdly, i asked them to close my account due to not wanting to bet on their site anymore, and i also told them i was gambling too much and felt like i wanted to fully self exclude, the person in the live chat support said, "you must email us informing us you want to close your account" after many emails over the course of a week, i did not get any reply from them at all, and even to this very dauy., im still able to log in to the account which they have not closed down. all of these problems combined together, makes this for me a very shady casino to play at. they currently have a 6.2/10 rating on here so far, which i fully understand why you give them that, due to there not been many reviews about this company yet, but i feel over time this rating will go even lower, because they dont seem geuine to me and probably are just created in order to take peoples money and never pay out.
1
hace 4 meses
Normally, I would be glad the Safety Index meets the casino's "qualities," but when you put it from the player's perspective, like you just did, the feelings are quite the opposite.
Forcing players, especially on a softaware level, to take bonuses is not a good idea; forcing them to take disadvantageous bonuses is unfair, I'd say. The lack of cooperation when someone asks for account closure is the worst part! Would you perhaps be interested in submitting a complaint? We may at least try to help you close the account and investigate their efforts and fairness along the way.
Let me know whether it piques your interest.
hace 4 meses
yes i think i will go ahead and make the official complaint, might as well, and lets see if they actually make contact with you or myself and close the account. thanks again
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hace 3 meses
Buenas tardes, estoy teniendo la peor experiencia que he tenido en un casino con Betnuvo, hice una apuesta en la que el equipo en cuestión no terminó el partido y fue cancelada, en cualquier otro lugar esto sería un reembolso instantáneo. , pero no, aquí decidieron quitarme el dinero. Además, el chat en vivo es sumamente desagradable y grosero, ni siquiera están en la misma página, se dicen cosas diferentes entre sí. Espero que esto se resuelva rápidamente.
Traducción automática:
hace 3 meses
Definitely not recommended. Its SCAM. The casino has no license, so it is not regulated by anyone, the chat support is annoyed and slow; not to mention the email responses (absolutely none). If you look at win history (down on their webpage), you'll see that you're actually playing yourself and alone. Unreal winnings so they can circle the money. This company has terrible ratings on almost all review sites, so don't be fooled by the rating on trustpilot - it's absolutely meaningless. Oh, and you'll wait more than 72 hours for "account verification"....and then you'll never see the withdrawals anyway :D Fortunately, I only invested 20 EUR in the game, you guys better not even register there ;)
hace 3 meses
Buenas tardes, estoy teniendo la peor experiencia que he tenido en un casino con Betnuvo, hice una apuesta en la que el equipo en cuestión no terminó el partido y fue cancelada, en cualquier otro lugar esto sería un reembolso instantáneo. , pero no, aquí decidieron quitarme el dinero. Además, el chat en vivo es sumamente desagradable y grosero, ni siquiera están en la misma página, se dicen cosas diferentes entre sí. Espero que esto se resuelva rápidamente.
Traducción automática:
hace 3 meses
Hi, do you also deal with them somehow or do you try to at least ? I know that sometimes when I do bet it is as you say, but somewhere it may not be like that according to what you describe. Did they also explain it to you or show you somewhere how they have it covered ?
