hace 11 meses
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hace 11 meses
I have had to open a complaint against this group. Seems like a SCAM.
They verified my documents, approved everything, then locked the account and claimed I breached some random, non specific terms. Have attempted the theft of €2000.
Will keep everyone aware of complaint.
hace 11 meses
Hey, that sounds pretty sad.
Did you play with any bonus? Do you have something in mind that could cause account closure and void wins?
hace 11 meses
No
hace 11 meses
So, our team will try to find out everything important.
Hope this case will be resolved fairly. ☘️
hace 10 meses
Casino didn't even communicate with the complaint.
Hopefully the rating here will reflect this.
hace 10 meses
As soon as the complaint is closed, the Safety Index will be affected based on the black point awarded to the casino. However, I had hoped for a different conclusion, of course.
In my opinion, we won't see a response.
hace 10 meses
Complaint closed as casino had no evidence. So just stopped responding. What a shock
hace 10 meses
Hello, I recall we have been discussing this situation on our regular weekly calls. This is not the only casino that relies on Sumsub and other tools and thus is not, at least in my opinion, capable of its own fair investigation. We always agreed that suspicions and clues provided by the third party were not enough to say that the player actually did something wrong. I think the outcome is not very thriving, but I appreciate you letting the team confront the casino rep through the complaint.
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