hace 2 meses
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hace 2 meses
if I see correctly they have an open case that has been going on for months and the player has done everything but they still don't want to pay out their money? why? how can a casino that doesn't pay out a large amount have such a high score? casinoguru you are scamming people! luckily I usually read complaints so I didn't register! Novcsi87 perseverance, I'm calling people in Germany to avoid the site on forums, it's so annoying to see sites like this that only like income, not spending! casinoandyou from Germany don't count on many players, I'll take care of it
hace 2 meses
Hello, how are you?
Thanks for your comment. It is actually a good reminder for other players that checking a casino’s complaint history matters and that open cases are worth looking at too.
Our Safety Index is based on factors we can evaluate mathematically. Closed complaints are part of that calculation. If a case is still open, there is no verified outcome to include, so there is nothing to adjust. The process is straightforward.
I understand that not everyone has to like our system and from your message it looks like you are not very familiar with how it works. So thank you for the opportunity to clarify it. I'll be here for your questions, of course.
As for the situation itself, such a long payout during an active complaint is not something every single player at this casino experiences. And since the casino does not hold a German license, it is absolutely reasonable for players in Germany to stay away from it.
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