hace 10 meses
Si quieres hablar de cualquier tema relacionado con CasX Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre CasX Casino
Añadir mensaje
hace 10 meses
No me devuelven el deposito, me acusaron de tener varias cuentas sin pruebas y ahora ni siquiera responden en Telegram, solo ignoran los mensajes.
Traducción automática:
hace 10 meses
Hi, and you deny that you would commit such a thing, yes? Could it be that you had another account here? Or don't you know why you might be accused of such a thing?
If you don't think anything like that happened on your part, then you can file a complaint with us.
But let's at least try to find out what might have happened.
hace 10 meses
Dicen que este es un casino sin KYC, ¿por qué hay una cuenta múltiple? No entiendo sus acusaciones; todos solo pueden culpar al jugador; jamás podrán culparme por algo que no hice; no tienen pruebas. Dicen que su sistema me identificó de inmediato, pero ¿por qué solo me lo dijeron al retirar fondos? No seguiría jugando en su casino; es absurdo; el casino es un estafador. Ahora simplemente decidieron no responderme en Telegram.
Traducción automática:
hace 10 meses
Hello. You make a valid point about the casino not relying on KYC. As far as we know, the casino is not licensed, so they have the discretion to decide whether to proceed with the KYC or not.
I would say it strongly depends on the specific terms and conditions, which say:
"The Company reserves the right to request KYC documents in order to verify a User's identity and residency. Services and payment transactions may be restricted until identity verification is completed.
15.2. Communication and Account Verification"
Still, the casino support should transparently explain its stance and I empathize with you if they do not show the effort.
hace 10 meses
Hello,
While Casx.io does not enforce mandatory KYC, as stated in Section 15.1 of our Terms and Conditions, we reserve the right to request identity verification and suspend transactions in specific cases (e.g., suspicion of multiple accounts).
Furthermore, according to Sections 5.1 and 5.2, each user is allowed to have only one account. Our system automatically flags potential violations. That said, we are open to reviewing your case in detail.
Please send us your username and transaction details via info@casx.io
Best regards,
Casx.io Support Team
hace 10 meses
Good day, I see that you don't have a casino representative account with us yet.
It would be great if you did, because players would get to know that you belong to this casino, you could answer complaints or user reviews in addition to the forum.
We also have some rules and in this thread you will find everything you need to change your account with us and our team will help you with whatever you need.
If something is not clear, feel free to ask.🙂
hace 10 meses
Hello Jaro,
I don't know if there is something missing. Everthing looks fine
hace 10 meses
Nothing is missing; looks fine from my side too. Thank you for sending the email lately. 🙂
ResponderCitar1
hace 10 meses
Primero te comunicaste conmigo por telegram, aunque no recibí respuestas todos los días. y luego cuando te pedí que me devolvieras mi depósito simplemente borraste los mensajes, eres un ladrón
Traducción automática:
hace 10 meses
0x6F4C68E358A6f9D86e4B5F54E15B12fEc7C84aCb busca mi cuenta y mi deposito, este fue mi login de cuenta
Traducción automática:
Añadir mensaje
