hace 1 año
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hace 1 año
Hi casino guru I signed up to damslots a couple of days ago and so far I’ve won over £300 after putting £100 down and when I tried to withdraw the money it says I need to verify my account so I sent them a email saying can you verify my account please sent them the docs etc and I’ve still yet to get a response can you help me please
kind regards
hace 1 año
Hello there,
I'd really like to help you, sadly we allow casinos 14 full days to verify the account and complete the withdrawal before we step in. It's because the first KYC (know your customer) and associated withdrawals are usually the longest.
Read more about our complaint resolution center right here.
I'd suggest sending the email once a few days, would be better to play in a casino that provides live chat, I guess.
May I know when did you submit the withdrawal, please?
Just a kind note, collect the winnings and try to find a more decent casino instead (preferably UK-licensed), I checked the reputation, and it is close to a disaster:
https://casino.guru/damslots-casino-review#tab=js-tab-detail-homepage
Let me know how you proceed with the KYC, please.
