DaVegas Casino - I was trying to submit withdrawal for the first time, i had 1 lakh in my gaming and account they refused to my withdrawal and closed my account.
even after multiple email to have cheated me and failed to pay me back.
I have submitted my KYC and was verified successfully.
this a cheating gaming platform. Stay away for it
DaVegas Casino - I was trying to submit withdrawal for the first time, it was refuse and even after getting my kyc done still they cheated me by not allowing to withdraw and closed my account
The money I have in my account was 1 lakh and I was cheated by refusing to withdraw and closed my account
Hello, did the casino also tell you why they won't let you withdraw even though you had a successful KYC? Have you played here with any bonus that could create this situation? Do you still have money in your player account or not?
Please give me an answer.
Below is the response I have received from them
##- Please type your reply above this line -##
Hello,
Your DaVegas account has been closed due to misuse of bonus campaigns intended for one-time use by the user, either on their own account or on accounts opened by others. The decision has been made by our Risk team and the decision is final.
There is no possibility for you or a family member to register again, and if this is detected, the consequences will be the same.
Regards,
I had deposited 5 k and with bounce I received 15 k INR , I completed the wagering limit as mentioned.
and I had gained till 1 lakh rupees INR
Then I tired to withdraw 1000 INR
Well, the casino accused you of bonus abuse. This means that they think that either you have been taking multiple bonuses on multiple accounts or they suspect that someone may have been playing on the same Wi-Fi or something like that. Has anyone in your family or friends played on the same internet network?
Yes, I got to know about this online gaming website through my friends. I do not have fixed network I keep moving around different city and different network.
Even on this game I have used the bonus only once. I did have an option for two more bonus. i did not use them.
Using one time bonus, if this is abuse then there intentionally cheating the players by attracting with bonus
Okay, so did you play with your friends at your house or somewhere else and were you together? Did your friends get the same bonus as you?
Yes, they have used it and suggested it to me. else why would I try something that’s unknown to me.
I am not sure what kind of bonus they have used. I did not feel it was necessary for me to ask them what they are doing
So apparently we already have a problem which the casino addresses if you were playing on the same internet connection. Let's see what Tomas finds out and how it will develop further.
If you have any more information, I will be glad to hear it.
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