He estado tratando de retirar mi dinero de allí desde marzo y no puedo, y ya intenté contactar al casino y no funcionó. ¿Alguien puede ayudarme por favor?
We are always willing to help, but it will require more details, I'm sure
Has your account been fully verified, please? Have you received any related information from the casino? If so, feel free to paste it all here.
Sadly, I can see that the casino is among the bad ones though. (check here) Well, it may complicate things a bit.
Mi cuenta ha sido verificada durante meses, recibí el correo electrónico de confirmación.
Ya he hecho más de 3 depósitos y he apostado más dinero del que ya he invertido.
Ya hablé con 3 asistentes diferentes y no me pueden ayudar en nada, ahora van a revisar mi cuenta nuevamente 🤷🏽♀️
Isto foi a resposta que os 3 me deram:
62.10 Before ordering the first payment, the player must bet 100% of the payment as a deposit of money amount at minimum 1.50 odd. This requirement is introduced to combat fraud and "money laundering" by players.
63.6 Money deposited in the Casino must" be used for gaming activity. Due to this, all deposits need to be wagered at least three (3) times.
Just to make sure that I understand correctly, you have already fulfilled the wagering of deposits: 3 times the total amount and you still can't withdraw the active balance, am I correct, please?
Are you sure that you meet the wagering requirement, please?
¡Sí!
Hoy finalmente aceptaron que retire el dinero (al menos ya no hay dinero en la cuenta), después de 5 intentos y muchos intercambios de correos electrónicos. Pedí que me enviaran el dinero a través de transferencia bancaria, ¿alguien sabe cuánto tiempo se tarda en ingresar a mi cuenta?
Hello,
normally it would take about a few working days, I'd say.
Let me know how it goes.
Hola, logré recuperar mi dinero! ¡¡Muchas gracias por toda la ayuda!!
Hello there!
Wonderful and splendid 🙂!
How long did it take in total to get the money, can you tell, please?
Hi, that's great. I am also curious same like Radka. Let us know please. 🙂
Hola, tardó 2/3 días.
Well, I'd say that is very refreshing since we are more used to rather long periods. 😀
I just noticed that 1 month ago you wrote "I've been trying to withdraw my money from there since March and I can't, and I've already tried to contact the casino and it didn't help. Can anyone help me please?"
So, your answer sounds quite confusing. Is it just me?
Hola: Me inscribí en casino Divas, jugué, verifique mi cuenta e hice un retiro por un monto de 470 Euros. El retiro lleva pendiente 1 mes y cuando me contacto por correo para preguntar dice que debo seguir esperando.
Hey!
I sincerely hope you are not talking about Divas Luck Casino. Kindly check this link, to know what we are dealing with here.
In any case, one month is far more than usual, and I would submit a complaint against the casino. I'm glad you found us!
Don't worry, the complaint's free. More details are available right here.
To create one, click or tap this direct link. Are you up to it?
Exactamente es ese casino Divas luck. Que debo hacer para que el casino me pague?
For a start it would be best to file a complaint on the link that Radka sent in her reply. But I'll add it here as well: https://casino.guru/complaints/all
Our team will try to help you, because I think a month is too long. However, when I looked at the casino safety index, I am not surprised by this situation. Did the casino give you a reason why you have to wait so long ?
Hola,
Hice una solicitud de retiro el 29/11 y todavía estoy esperando. En soporte solo indican que debo esperar.
Es un depósito sin bonos, completé el rollover tanto en el casino como en las apuestas deportivas y tengo una cuenta Skrill verificada.
¿Qué tengo que hacer?
Frankly, I guess you need to wait a bit 🙁. I know it sounds harsh...
Simply put, from what you say, I see no obvious reason for any delay, yet it is just an opinion based solely on your point of view.
We could really use some explanation from the casino. And I hate to see you have none.
The usual problems are bound to the verification, so may I know whether you have successfully passed this process yet?
I do not want to put you under additional pressure, but I presume you should know this casino has earned a terrible safety index. Which indicates very low reliability... See for yourself here.
I'm especially concerned about this warning:
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Complaints about related casinos are also taken into account.
Well, let me know the details, please.
Sí, pasé exitosamente la verificación de la cuenta y del método de depósito.
Inicialmente deposité a través de Jeton Cash (la tarjeta Jeton dijo que no estaba disponible, no explicaron por qué), luego intenté retirar a través de la tarjeta Jeton y se negaron porque era un método diferente. Incluso acepto eso, a pesar de ser todo Jeton y como apoyo me dijeron que podía retirar por otro método distinto al depósito.
Luego, hice un nuevo depósito a través de Skrill, completé una nueva transferencia del monto y verificación de la cuenta y solicité un retiro.
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