Hola a todos
Me registré en Dudespin el año pasado. Desafortunadamente, volví rápidamente a mis viejos hábitos. El 15 de diciembre de 2025, solicité la autoexclusión y lo he intentado varias veces desde entonces. Nunca he recibido respuesta, mi cuenta sigue abierta y he perdido varios miles de euros. Ya presenté una queja aquí, pero ni siquiera Casino Guru ha podido contactarme. Llevo muchos años jugando a juegos de casino, pero en este caso, simplemente no puedo dejarlo. Quizás alguien pueda aconsejarme sobre cómo proceder.
Hello, I'm sorry to hear that... How about you try a less convenient and common step? It does not always work, but given the circumstances, I understand it is necessary to do something.
If you registered your casino account using email, you are able to let go now. I would ask someone close, a friend or family member, to change your casino password and then to close the mailbox. That could prevent you from accessing the site if there are any 2FA steps involved. It could be worth erasing the master key for the app verification.
Another option is to create a new email address, change it to the registration email in the casino, and then try to reset the password and close the newly created email.
I understand it may sound sloppy, but if the casino is not willing to help, I see no other possibilities that would work in the long term. Maybe someone else will come up with a better suggestion.
