Deposité 50 € y recibí 100 giros gratis. De estos giros gratis había ganado 30 euros. entonces, de repente, ese dinero se fue. Luego, el servicio de atención al cliente me acreditó otros 100 giros gratis. Gané 17 euros y se fueron. El servicio de atención al cliente dijo que lo enviarían al departamento correspondiente. Luego volví a depositar y recibí 100 giros gratis nuevamente. Otro bono de 50 euros. Ambos no se pudieron activar. Después de otro depósito el mismo juego. Ahora tengo 200 giros gratis y 86 euros de bonificación. Ambos no se pueden activar. el servicio de atención al cliente siempre da solo respuestas estándar que lo envían al departamento responsable. Luego les escribí para que me pagaran mis apuestas y luego pueden quedarse con sus bonos. Siempre la misma respuesta. Debería ser paciente. Lo transmitieron.
Hi, I'm sorry you're in this situation. I see that support just wrote back to you to say that they have referred it to the appropriate department, which should sort it out. It seems strange to me, but until the casino gives a reasonable explanation, we can only guess what's going on.
If support does not respond, you can file a complaint with us and we will try to help you with your situation.
Could you please update us on how your situation is progressing? I think it would also help the players if they could read about your experience at this casino.
For now, I wish you the best of luck and hope that the situation will be resolved and you will not have any further problems with the casino.
I was considering trying out this casino but I was concerned about the max win per spin referred to on Casino.Guru.
However, I sent Empire.io an email regarding this, and now I am not sure this limit still applies. Below is the email exchange between myself and Empire.io.
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Me:
Hi, I came across your casino website on Casino.Guru.
https://casino.guru/empire-io-casino-review
I would like to join your casino but there is a term stated in the above link which reads as follows:
"Empire.io Casino has a win limit of 1,000,000 ₮ per spin (game round). If you win more, you will not get the money exceeding the limit."
I just wanted to know if this rule still applies or if you have since removed or amended it, as it may affect my decision on whether to join.
I look forward to hearing from you.
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Empire.io:
Hello , Thank you for your message.
Please check our terms and conditions for this request.
10.10. The maximum win amount for the Live Crash game (by OneTouch) is capped at 1.000.000 USDT (one million USDT) or equivalent amount in other currencies.
Kind Regards,
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Hello there and thank you for your concern. I have already informed our data team about it, and as the rule is just about the Live Crash game, not a general rule in the casino, the reason for the warning you are concerned about has vanished we believe. Thus, it was removed completely.
So thank you very much for the update 👌. Also if you have any other observation in the future, please let us know. Did you know that you can easily do it by scrolling down on the page, where you will find the right person to contact 😉? 
Let us know how did you go with the game as well 🙂.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
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