Tema general sobre EUWIN Casino

Senior Product Manager

hace 3 meses

Si quieres hablar de cualquier tema relacionado con EUWIN Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.

cancerbeeb

Bronce

Malasia

hace 3 meses

Original

Traducción

I have issues with my account . I cant log in my acc . Still have money inside . I tried to contact all the customer service option but they block me after i tell my username . I didn’t expect euwin will do this to me . This make me crazy

Romi

cancerbeeb

Community & Complaints Administrator

cancerbeeb

hace 3 meses

Original

Traducción

Do you have any idea why this would happen, though? Is there any history to this? 🤔

cancerbeeb

Bronce

Malasia

hace 3 meses

Original

Traducción

I guess they dont want to pay me . I win big around rm300k . Day after when i tried to log in my acc already cant . I tried to contact customer service but they already block me . Shame on euwin .

Romi

cancerbeeb

Community & Complaints Administrator

cancerbeeb

hace 3 meses

Original

Traducción

In this case I hope that we'll be able to get in touch with the casino regarding your complaint and find out what is going on.

Before they blocked your access to the account, did you request a withdrawal?

cancerbeeb

Bronce

Malasia

hace 3 meses

Original

Traducción

Yeah . I hope you can help me with this . Really appreciate it . I did request a withdrawal day before and success only 50k because there is a limit for withdrawal per day . Day after i tried to log in again to withdraw money but my acc already vanish.

cancerbeeb

Bronce

Malasia

hace 3 meses

Original

Traducción

Hi romi . Any update regarding the issue ?

Romi

cancerbeeb

Community & Complaints Administrator

cancerbeeb

hace 3 meses

Original

Traducción

Alright, so the withdrawal triggered it, probably. 🤔

But you said that you have passed the verification. Was it at the beginning when you joined the casino, perhaps?

Now you need to wait until our complaint team comes back to your case, and you will get more information about what will be done next. Just mind the timer on your complaint, please.