Hi I'm complaining about slotties casino as 2 weeks ago I won 1500 I'm still waiting and on the 23 of sept I deposited 100 and now I can't even get on there site to play the 100 or find out what the go is with my 1500 can someone pls help
Hello, my colleagues will gladly take a look at it. As for the start, please gather the whole description, because they will need the full story, and then submit your complaint request: https://casino.guru/complaints/create
The better you can describe all related events, the less time my colleagues spend asking you for details; any screenshots you have available will also be handy.
Just to learn more, how did the casino explain this situation to you? Can you access the account, or are only the games restricted?
Perhaps we can find some clues here on the forum.
Unfortunately this kind of situation is really frustrating, but please know that online gambling and money won from it are not supposed to be used to cover any life expenses at all. It is supposed to be just as a hobby and not to rely on it, you know.
If you are not okay with the gambling, it surely would be good to find some help and do everything possible to overcome it.
I have looked at your complaint where Tomas is awaiting your response, but when I see the low safety index of the casino, I am not sure if we'll be able to achieve anything. I do hope so, though.
Could you tell us when you successfully withdrew your winnings from this casino for the last time, please?
I have recently replied to Tomas email and attached screenshot of the withdrawal transaction showing day date time and also other screenshots and also answered questions
They blocked my account straight after i told them that I have sent screenshots of the live chats to a lawyer blocking my account just says it all and make it look bad for them true if it wasn't true they would paid out my withdrawal but I still haven't got it
They had no worries taking my money even though technically it is illegal as online gambling is illegal???
I responded via email earlier
Issue still hasn't been resolved i have received my withdrawal as the live chat shows they said that it had been verified and I will receive it asap 5 days ago
I'm having the same issue. Have you had any positive developments?
https://m.thefortunelounge.com/PaymentHistory
Been months now and still haven't been cash me out. No end to their excuses deliberately designed to avoid making payment. Have been blocked from live chat yet my account is still active as are depositing facilities. Ironically there are countless issues with their withdrawals.
Are there any options available to me/us who are in this position ??
there's been no withdrawal
no one contacted me.
straight up bullshit! Still waiting...
another example of straight up bulkshit!!
I regret nothing as to how I spoke to them. They are dishonest low lives.
Unfortunately, this casino has got a low safety index, but if you wish, you could file a complaint so our team can try to intervene in your case.
I am unable to tell you if it will help, but you lose nothing if you try, right?
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
