I would issue a warning to players here. The casino behaves fraudulently during KYC.
They reject the biggest energy supplier in luxembourg for a utility bill. They also reject some of the biggest banks in the world. When pushed on this they just say 'We do not accept this company'.
This site seems to be scamming people
I don't fully understand this reason for rejecting your documents, to tell you the truth. Was any other explanation provided?
What alternatives they gave you, though?
They gave no reasons.
They stated they accept my internet service provider bill. I am using askgamblers to help facilitate the complaint before providing it though.
Well, if you need our complaint team to intervene, we're here for you. Just let us know.
Have you ever withdrawn from there before, or is this your first attempt?
Check also if perhaps the reason is that those documents were in the wrong format. 🤔
Lol you can see their responses above. The documents were the correct format.
They just said they don't accept documents from those companies. That says it all really.
First withdrawal, testing them as a new casino. They belong to a group that went bust years ago whilst running vesper and stole players money.
Well, Romi just didn't browse the screenshots, that's all. 🙂
Quite often we come across banking statements or utility bills from certain banks or companies being rejected. The reason is that these documents are very easily fabricated and are also sold through the internet. I just wonder why the support can't provide a reasonable explanation; perhaps it is someone without proper training... Just guessing. Of course, if the individual was performing the work with greater care, that would be fantastic.
Any bank statement and any utility can be faked.
sure, you may say that for anything.
But not every brand is so easy to fake. Some casinos have already attached a list of banks and companies whose documents are excluded from the KYC process.
Casinos try to keep up with the scammers too.
In any case, I'm not saying this might the catch here. If only the casino support would be able to explain things to you. 🤷♂️ I hope things will turn to a positive outcome soon.
With AI now and 3D printers you can fake anything.
I asked the casino for a list of documents they do and do not accept. The document they rejected was from the biggest energy provider in Lux, the bank they rejected was the fourt biggest in the world.
They have stated they will accept a internet bill from my provider (which we both know is far easier to fake then the above). However Ive gone to get a physical copy.
I would surely use IA and a 3D printer to fake something like that, especially for common winnings. Despite how much I enjoy that (no kidding), this is not about having a response to anything I suggest as a possibility; it is about finding what seems to be the issue for the casino.
Imagine that physical copies are used when you do not believe the electronic version or the player. Another good news though: the caisno is starting to make progress. I know it ucks a bit, but still, I hope this will end happily and soon!
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
