hace 5 meses
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hace 5 meses
After depositing $50 and turning it into $100, I decided to cash out. That’s when I noticed some strange things. First, I learned you can only withdraw using the same method you deposited with, that’s pretty standard for many casinos. However, what really stood out was the withdrawal fee: €20, which is incredibly high.
When I raised this concern, I was told nothing could be done about the fee. I accepted this and attempted to withdraw, but then I was informed I couldn’t withdraw because they had not yet received my funds. This was confusing, as nowhere in the Terms of Service or elsewhere was it mentioned that my deposited funds might not be withdrawable if they hadn’t been received yet.
I started investigating the delay. My payment was made via bank transfer, selecting my bank, but then I was redirected to a site called Rillpay. Upon checking, I realized that although it looked like a bank transfer, I was actually purchasing crypto, which then goes to the casino.
I emailed Rillpay about the transaction details. When I tried to withdraw again, the process redirected me to Rillpay, but after a few seconds, it suddenly switched to Kryptonim. Checking my bank statements, the charge appeared under Kryptonim, yet my Rillpay account clearly shows the transaction for the deposit amount.
This whole situation feels very suspicious. I can’t find clear information about where my actual payment is. When I asked support about Rillpay, they claimed not to know anything and then closed my support ticket. Now, I’m unable to reach a human at all when I ask the chatbot to connect me to one, there’s zero response.
All in all, this seems very shady. I do not recommend this casino. They take your money, offer terrible customer support, and use questionable payment methods.
Hopefully i saved someone some money, and hopefully there is someone that might be able to help me.
Editado
hace 5 meses
addon, whenever i try to deposit now via my banking method it tells me "something went wrong" and "transaction failed"
hace 5 meses
Hi, thanks for sharing all the details. From what you describe, a few things stand out:
- Your "bank transfer" was actually routed through Rillpay/Kryptonim as a crypto purchase before reaching the casino.
- The withdrawal fee of €20 is unusually high.
- The transaction trail is unclear—your bank shows Kryptonim, while Rillpay also lists the deposit.
- The casino denies knowing anything about Rillpay, closed your ticket, and now blocks you from reaching a real agent.
- Further deposits via the same method now fail completely.
What this likely means, or what I think about it..
This points to the use of an unreliable third-party processor. It looks like a case of "shadow processing," where payments are disguised as bank transfers but are in fact crypto transactions. This is often used by casinos that do not hold a local license.
The problem is that this setup makes it nearly impossible to know where your money actually sits, and it gives you little to no protection if the funds get stuck. Unfortunately, the chances of recovering money once it disappears in this process are quite low. However, the casino should take responsibility even for such a practice, if you ask me.
Normally I would suggest posting an official complaint here on your website, but we are unable to mediate with payment providers or investigate the money flow, which basically left us empty-handed. You may try that anyway, but please do not put too much hope into that.
I can at least preemptively discuss the situation with our Data Team. Since the casino is licensed under the AOFA license, which is one of the weaker ones, I see no direct way to help. But I'll give it my best shot.
Editado
hace 5 meses
Dear Radka,
After attempting to request a withdrawal, I was finally given the option to enter my banking details, including my IBAN. Now it's just a matter of waiting to see whether the funds will actually be transferred.
One thing I can say with certainty is that I would not recommend this casino to other players. GxBet comes across as quite shady, with numerous flaws in their system. Sometimes, when a casino seems too good to be true, it usually is. It’s always safer to stick to well-established and fully trusted platforms.
I’ll follow up to let you know whether or not I actually receive the funds.
ResponderCitar1
hace 5 meses
Oh, I'm so glad to hear that!
And I think it is pointless to add anything else to your experience, because you said it all. Thank you for sharing that here on the forum. I will be around to see when you are going to receive the money.
Borrado
DimitraMi
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DimitraMi
hace 2 meses
Hi, at the beginning, I said that we give casinos 14 days to resolve withdrawals. I see that you are about halfway there and will be there in a week.
As for your withdrawal, casinos often don't give an exact date when they will send you the money, and I think that in most cases it's better that way, because casinos often can't meet that timeframe. At least they won't be lying.
I would try to be patient for now, and if nothing happens, then we will try to help you with your open complaint.
Borrado
DimitraMi
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Borrado
DimitraMi
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DimitraMi
hace 1 mes
Based on your description, the casino is giving you standard answers, which it probably always gives when it wants to be general. If your withdrawal check is with the finance department and it is still at the same stage, then all you can do is wait. There is one more day left on your complaint before Attila gets back to you, and I believe that the case will move forward. The casino probably has nothing more to say to you, so I would check the status of your withdrawal as they told you and maybe look at the email.
If nothing happens, we will soon contact the casino.
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