hace 9 meses
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hace 9 meses
a problem has arisen, the balance on the site has simply disappeared, they say that I made a bet, but I did not, and it is not in the history, I am very worried that the money was stolen, I do not know where to go, help solve the problem
hace 9 meses
Thank you for explaining. I understand why this situation feels very upsetting.
You mentioned that the casino claims a bet was placed, but you don’t see it in your game history. Just to clarify, are you still able to log into your account and access your full gaming history? If you can log in, could you please take a screenshot?
If the bet really isn’t there and the balance has disappeared with no trace, you might be able to open a complaint and ask the casino to clarify what exactly happened. However, we’d still need some kind of supporting information from your side, even a screenshot of the game history or balance movement could help as a starting point.
Let’s see first what you can find. Can you try?
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