hace 1 año
Si quieres hablar de cualquier tema relacionado con JustBet Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
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hace 1 año
Hello, I have an account on justbet JB196611, there the support said that it is a sister company of bookmaker.eu. I uploaded photos to my personal account, a notification came from noreply@bookmaker.eu that the documents were accepted. During verification to open a withdrawal of funds, they asked to send photos to the email kyc@bookmaker.eu. I did this 3 months ago (08/16/2024), then sent again a month later, but there is still no answer.
I have contacted justbet support many times, and they have said that they have no time frame for this procedure or that I can contact the verification department. But more than three months have passed and the matter has not moved forward. I think this is abnormal.
so kyc@bookmaker.eu don't answer. I wrote few days ago, they didn't answer. I wrote a month or two ago, they didn't answer.
Editado
hace 1 año
Hi, if the verification takes this long I would not hesitate a moment and I would open a complaint on this link.
The casino didn't tell you anything about the process except that it's not time limited? That seems like nonsense to me for it to take so long.
Anyway, when you write at the beginning that the documents were accepted, what all was approved? Did they tell you why they asked for something again?
hace 1 año
Thank you for your feedback, I will describe everything in the complaint.
hace 1 año
Sure, fine, you can also copy something if you're interested and post it here, if players go through this thread it might help. But I definitely don't want to force you into it and I wish you luck with your complaint.
Then at least let me know the result.😉
hace 1 año
Hi there,
I am facing same kyc/veryfication issues from justbet casino. They dont respond my emails at all, I am waiting more than one month, all requested documents have been sent. JB271795
hace 1 año
Hi there, how is your case going? I have same problem with justbet casino. they dont respond my emails at all.
hace 1 año
Hi! I wrote to them a couple of weeks ago, nothing has changed, they still don't answer.
hace 1 año
Hi there,
I am facing same kyc/veryfication issues from justbet casino. They dont respond my emails at all, I am waiting more than one month, all requested documents have been sent. JB271795
hace 1 año
Unfortunately, as I can see, this casino hasn't responded to our complaint team in the past either, so let's hope it will be different with your complaint now. 🤞
Otherwise, their safety index will go low. 🤷♀️
How long have you been playing at this casino, please?
hace 1 año
Hi, I have opened my account on 20th march 2025. I already published a complain on casinoguru.com
Editado
ResponderCitar1
hace 1 año
Thank you for your efforts. If nothing else, every complaint counts, giving the community a chance to think about whether it is safe to deposit at casinos with such ongoing complaints.
I hope our colleagues will help you out!
ResponderCitar1
hace 11 meses
Anybody have any luck? I just opened a complaint as well and saw this post via google!
hace 11 meses
Hello, what do you mean by "luck"? A win, perhaps? If you're having problems, please explain what happened; we have no idea, you know. The complaint you mention is waiting for the review, leaving us without a clue here on the forum. 🙏
hace 11 meses
Any luck getting through the KYC process as mentioned on this forum. I too am stuck in KYC with JustBet
hace 11 meses
Oh, alright. Now I understand.
What is the issue with the verification, though?
hace 11 meses
Do you want to tell me that you have been trying to get verified for over a year now?
Is there any pending withdrawal as well?
It is way too long to wait, really.
Please provide all the details so we can determine if our complaint team is able to help in your situation.
When, and if, have you requested your withdrawal?
When exactly did the verification process start?
What is the issue with the verification?
Have you submitted all the requested documents?
hace 11 meses
Do you want to tell me that you have been trying to get verified for over a year now?
Is there any pending withdrawal as well?
It is way too long to wait, really.
Please provide all the details so we can determine if our complaint team is able to help in your situation.
When, and if, have you requested your withdrawal?
When exactly did the verification process start?
What is the issue with the verification?
Have you submitted all the requested documents?
hace 11 meses
Yes, as others have mentioned it's a KYC process where they request you fill out a form (that they provide you), then ask for a selfie with ID and video reading scores.
There is no pending withdraw, but they did confirm my account has balance.
The process started in April of 2024, yes I've submitted all documents.
This is more a widespread issue with Bookmaker/JustBet choosing to not address their KYC team ignoring clients, and their live chat team doesn't assist at all saying "you have to wait". 13 months is much much too long.
hace 11 meses
It surely is a long time to wait. But as I understood it, you never tried to withdraw your money from there. Right?
Whenever you come to such a situation and they won't pay you on time and delay the withdrawal, please know that we are here for you. Just let us know.
hace 11 meses
It surely is a long time to wait. But as I understood it, you never tried to withdraw your money from there. Right?
Whenever you come to such a situation and they won't pay you on time and delay the withdrawal, please know that we are here for you. Just let us know.
hace 11 meses
I can't access the account to withdraw the money.
Thank you, I'm here letting you know now
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