KingsWin Online OÜ stole 100 euros from me. I made a deposit on this site. Turns out I had active limits. I tried to withdraw but they did not let me (they require 3x wager for deposit). I disabled limits. 2 days after I get email confirmation for disabling limits and suddenly I can not log in on the site. My account has been made "inactive" without any explanation. Rooster.bet is impossible to reach from any sources (support, e-mail, Whatsapp etc). I made a complaint to estonian tax comission. I contacted Kingswin.com support (they share the limits and are the same owners) and they told me to remove limits from this Kingswin.com site to make a difference at rooster.bet (not even joking). Clearly this is not normal, this is a complete waste of time, fishing for extra money and a scam.
Hello.
Could you please explain what exactly the issue is and in which casino?
You deposited at this casino and didn't wager the deposit. Right?
It is nothing unusual that players need to wager the deposit due to the AML policy, you know, so I can understand why the casino doesn't let you withdraw.
And do I understand correctly that you are unable to log in to your account at KingsWin?
Do you still have some money left there?
I am sorry, but I got a bit confused here.
These two casinos have a completely different owner, as can be seen in their reviews, and I actually got lost here.
I got my money back after all the complaints. I do not recommend anyone to deal with them.
I couldnt even play at the site. Firstly they said the site was having problems, then I was banned for no reason at all.
In Estonia the same operator operates those 2 sites.
I am glad that you got your money back, even though I really couldn't understand what the issue was.
Now, you're not going back there, right?
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