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Title: Krikya Locked My Account and Withheld 22,000 BDT
Hello,
I want to report a serious problem with Krikya casino.
I deposited 1000 BDT and accepted a first-time deposit bonus. I played normally and completed the required turnover. After playing sportsbook and live casino games, my balance reached 22,073 BDT.
I then requested a withdrawal of 22,000 BDT. After that, my account was suddenly locked and I cannot log in anymore. The support team accused me of "scamming" or "bonus abuse" but they did not provide any proof.
I only have one account and I played fairly. If any rule was violated, the casino should provide clear evidence instead of blocking my account and confiscating my winnings.
Username: msd1997
Country: Bangladesh
Deposit: 1000 BDT
Balance: 22,073 BDT
Withdrawal request: 22,000 BDT
I respectfully request help to investigate this case and help me recover my legitimate winnings.
hace 8 horas
Good day to you.
It is understandable to feel dissatisfied with the unannounced voiding of winnings. It must be challenging to accept this kind of decision without getting clear and straightforward answers.
I can assure you that my colleagues from the Complaint Team will investigate the matter, thanks to your already submitted complaint. I would, however, strongly recommend updating the information, because as far as I can see, the complaint is about delayed payment, while here on the forum you provide quite a different picture of the situation. Voided winnings are not considered delayed payments, and Karla needs to be informed.
Please access your complaint here 👈👈 and copy your forum post to the complaint thread, including the screenshot.
This will aid in the proper understanding of the problem.
hace 4 horas
Hola,
Hola,
Mi problema no es el retraso en el pago. El casino anuló mis ganancias sin una razón clara. Jugué normalmente y gané el dinero, pero luego el casino canceló mis ganancias.
Creo que esta decisión es injusta. Adjunto capturas de pantalla como prueba. Por favor, investiguen este asunto y ayúdenme a recuperar mis ganancias.
Gracias. 
Mi problema no es el retraso en el pago. El casino canceló mis ganancias sin motivo aparente. Jugué normalmente y gané, pero luego cancelaron mis ganancias.
Creo que esta decisión es injusta. Les presento capturas de pantalla como prueba. Por favor, investiguen el asunto y ayúdenme a recuperar mis ganancias.
Gracias.
Traducción automática:
hace 4 horas
Hello,
My problem is not delayed payment. The casino voided my winnings without any clear reason. I played normally and won the money, but later the casino cancelled my winnings.
I believe this decision is unfair. I am attaching screenshots as proof. Please investigate this issue and help me recover my winnings.
Thank you.
ধন্যবাদ
hace 4 horas
Hello,
My problem is not delayed payment. The casino voided my winnings without any clear reason. I played normally and won the money, but later the casino cancelled my winnings.
I believe this decision is unfair. I am attaching screenshots as proof. Please investigate this issue and help me recover my winnings.
Thank you.
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