Hm, that's unfortunate situation. I'd probably explain to casino the same you explained here. Just tell them about the failed attempts and also tell them your Paysafe limit is now changed. You can't do much more. Anyway, is your account in Nordslot verified? Have you already sent them your ID card and other documents?
Así es exactamente como se lo expliqué al casino, pero no he recibido una respuesta a mis correos electrónicos durante días.
Ne mi cuenta aún no ha sido verificada porque no me la pidieron, al parecer solo quieren una cierta cantidad o con el 2do pago.
Presenté una queja sobre esto.
En lo que respecta a los pagos, el casino es el último lodo sin restricciones, pero no ayuda si espera 1 semana para recibir sus pagos.
That's always the worst case when a casino stops communicating with a customer. I hope we'll manage to help somehow.
Así que volví.
La comunicación por correo electrónico es lamentablemente muy mala. Pero el chat en vivo es excelente y obtienes ayuda directamente.
Simplemente es una estupidez que cuando "no está conectado" no tiene acceso al chat en vivo.
Al final, tuve que "ingresar clandestinamente en el chat en vivo" a través de un colega, al que tenía "miedo" al principio, porque no se te permite tener 2 cuentas y luego podrían sospechar de mí.
This is actually something I've seen few times in a history. Unregistered players don't have access to the live chat. You can't access your account, because it's locked, you contact the casino via email, but you get no replies so you just create a new account in order to contact the support. You don't use that account for gambling at all. Anyway, the casino contacts you later that your winnings on the first account were voided, because you breached their terms and conditions (multiple accounts). It's stupid, I know.
Hey guys
How long was the verification process for you guys?
I've been waiting for a while now and it's the same story in the live chat.
Please exercise patience, sorry for the delay. Do not worry.
I won quite big, guess lady luck had my six. But i can not withdraw any money due to being unverified.
I'm wondering, how long time have you been waiting for the verification?
Since the 12th of October
It's quite a long time, but there are casinos (not the best ones) where it can take 2-3 weeks. If they ask you to wait, I'd probably wait and send them a reminder every few days.
Thanks.
It's kinda frustrating when you have a large amount of winnings you like to withdraw but you only get, don't worry, exercise patience and so on.
On the other hand, the good sign is that the casino still communicates with you and your account isn't blocked. Just make sure you don't lose your winnings before you manage to verify your account! That happens quite often when players are impatient.
That what happened at first but that only resulted in greater wins actually. Guess lady luck had my six.
Do you know if it's possible to set loss limits in the casino? I'd say it's really worth it. You won't be lucky forever 🙂
Have not touched the funds sinces 16th and 17th and will not touch it until i have it in my account
I hope so. Be strong and keep us informed! 🙂
As of yesterday I received an email, my account has been verified. Now i just will have to wait for the withdrawal process
Great news, you're half-way there! It's always good to hear when player gets the winnings, so please keep us updated.
Buenos días,
Yo tampoco he recibido una respuesta a mi correo electrónico durante tres días.
Después de ganar, mi cuenta se bloqueó de la noche a la mañana, ni mis correos electrónicos ni la verificación KYC fueron respondidos.
El soporte en vivo tampoco está disponible mientras la cuenta está suspendida.
¿Alguien puede ayudarme más? 🍀🙏
Muchas gracias
Hm, even thought their website says "Our support team members are available 24/7 to assist you and to reply to all your inquiries at any moment, by chat or email", I haven't found any option to contact them via chat, which would be the faster option compared to e-mails.
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En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
