I have same problem with this casino as I have with Slotobit Casino of which I wrote in Slotobit Casino Discussion.
i wanted to paste that here but it says that post exist, yes but my problem here is the same is just another casino name and all I have said there is the same thing here in Norsewin.
Hello again.
Feel free to try different words. 😉
But let me help here - this is the copy:
"I claimed free spins got the bonus finish the wager and balance dropped to 20€ not to 50 as is stated on your site and in their terms.
Anyway i asked them that trough message, where they tell you they gonna get back to you via email since live chat is not working.
Also I send all KYC documents but nothing is happening no email answer no KYC reaction no communication at all ! What if I made a deposit in that casino I would be furious! and yeah all that was way over 24 hours ago like how is possible not to have no communication for that long wit customers!?"
In any case, I responded to you in the Slotobit Discussion.
The same thing, though: A fresh + smaller casino. The maximum win from the bonus is 20€.
"Live chat support is not available 24/7"
I would stick with bigger casinos supporting customers 24/7. Could be better. Fresh and small casinos may not be well-established, might be short on people, and so on.
Llevo días intentando ponerme en contacto con la plataforma y no obtengo respuesta.
Do you mean a reply from the chat or by email?
Is there any issue you would like us to help you with, perhaps?
Estaba intentando comunicarme con ellos para confirmar mi cuenta y lo logré, pero ahora estoy teniendo otro problema con el retiro.
Llevo días intentando retirar el dinero y no puedo, y nadie del soporte responde mis mensajes😠😡😡😡
Hello, what do you mean by "for days" please, how long have you been waiting for your money ? Have you been able to verify without any problems ? No reason why you haven't been able to withdraw yet ?
Nadie responde Llevo 2 semanas intentando retirarme
Thank you for your reply.
2 weeks is exactly the time we give casinos to sort out everything that is needed and send the player the money.
So in this case I would recommend you to open a complaint and our team will try to help you.
You can find a link to it here ⬅️
Are you up for it ?
Ya tengo una cuenta aquí, ¿cómo puedo obtener ayuda?
Hmm, I meant complaint with us not account. I posted a link in my previous reply and we would try to help you if you haven't gotten anywhere yet.
Do you think you will be able to do that with us ?
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