ForoCasinosTema general sobre Pelaa Casino

Tema general sobre Pelaa Casino

hace 2 años de yael_mak
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2377 visualizaciones 9 respuestas |
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hace 2 años
Si quieres hablar de cualquier tema relacionado con Pelaa Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
hace 2 años

Poor conduct. They do not take responsible gaming seriously. this is evident by my complaint. Avoid, avoid, avoid, avoid.

yael_mak
hace 2 años

I'm just looking at your complaint. Do I understand it correctly that you requested to be self-excluded without even being registered in the casino and then you registered there and played between April - December?

Daniel
hace 2 años

Yes. In the email I specified that if I am not registered, I request the casino to percent me from doing so. This was an email sent to a multitude of casinos and most of them complied. All the maila etc are attached in the complaint.

yael_mak
hace 2 años

Hello,

It's obvious you did your best to keep yourself out of playing in those casinos.

Still, I'm just wondering now, did you receive an immediate reply from the Pelaa Casino? It comes t my mind that such requests can be handled by a special department - different from the usual customer department, in some casinos.


Radka
hace 2 años

I believe I did. This is the exact email that requests like this should be directed to. The way they handle customers is unfair. I hope my complaint helps resolve something.

yael_mak
hace 2 años

Ok, I just want to make sure that you used the correct email. 👍

Let's see how the complaint develops.

Editado por el autor hace 2 años
Radka
hace 2 años

From what I’ve read on this website regarding Genesis group casinos, I don’t seem to be alone in this case. Sadly.

yael_mak
hace 2 años

I guess you're not alone in this - yes.

We put so much effort to develop the truly unique global self-exclusion tool because we can see something like this is crucial nowadays. Sadly, it's quite a long run and it requires a huge amount of cooperation across the gambling industry.

Learn more, if you're interested:

https://casino.guru/global-self-exclusion-initiative#top-panel

Radka
hace 2 años

I read about this earlier and it’s a truly important and valiant effort.



Editado por el autor hace 2 años

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