hace 3 años
Si quieres hablar de cualquier tema relacionado con Power Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre Power Casino
hace 3 años
El otro día en este casino 🙂 Se ha presentado una denuncia.
¿El perro 3 no está con él?
Traducción automática:
hace 3 años
I've never done this kind of bets, but I'm thinking - I don't even see the dogs number 2 and 5 on the screen so isn't it possible that the Dog 3 was simply behind all of them and his number will appear on the screen a bit later?
hace 3 años
ATENCIÓN: El bono de primer depósito del 200% es x60. Los términos y condiciones establecen x40 en el monto del bono, pero el casino también calcula el monto del depósito para el saldo del bono. Esto es un fraude, por supuesto que el casino lo ve de otra manera ...
Traducción automática:
hace 3 años
¿Y qué diablos estás haciendo en mi denuncia Traid?
Se puede cerrar. Problema resuelto. Obtuve un reembolso.
Traducción automática:
hace 3 años
Creo que deberías respirar profundamente y luego ver en qué área te encuentras.
"Power Casino Discussion": este ciertamente no es SU hilo (ortografía correcta)
Traducción automática:
hace 3 años
Hello,
thank you for information regarding your complaint. I'm happy it ended up this way!
Allow me to point out that we are currently in "Power Casino - general discussion". Your complaint has been proceeding via unique thread, so you don't have to be allert in this case. All you personal data are safe within our website. 🙂
I'm just curious, do you plan to keep playing in this casino?
hace 3 años
Hi,
It's an interesting information.
Is this your own experience - did you try deposit bonus and wagering in here for yourself, please?
Thank you.
hace 3 años
Hola,
sí, ayer deposité 200 € y con el bono del 200% tenía 600 € en mi cuenta. como
Me mostraron la apuesta 24.000 €. De acuerdo con los términos y condiciones, debería haber sido € 16,000 = x40 del monto del bono). En LiveChat me informaron que el depósito se convertiría en crédito de bonificación y, por lo tanto, se contabilizaría. Nunca antes había escuchado este argumento en un casino.
Editado por el autor hace 3 años
Traducción automática:
hace 3 años
I'm quite surpriced as well...
As far as I can understand, you only got this information via LiveChat, correct?
I mean, did they argument with certain Terms&Conditions part or did they just simply inform you by chat?
hace 3 años
Siempre leo los términos y condiciones. Los términos y condiciones de Power Casino establecen que el monto del bono para el bono del 200% debe convertirse 40 veces. Para mí, el monto del bono es el monto que se agrega a mi depósito, en este caso el 200%. El casino lo ve de otra manera. ¿Qué debo hacer al respecto?
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hace 3 años
Hola, puedes enviar spam al chat, no tienen un bloqueo de IP 🙂 y luego obtuve mi compensación.
Traducción automática:
hace 3 años
Una vez incluí el tuyo en mi queja. Recomiendo abrir una denuncia. Ya puedo sentir la exageración de que los clientes están abandonando el casino.
Traducción automática:
hace 3 años
En serio, ofrecieron mis datos a terceros públicamente 
Traducción automática:
hace 3 años
¿Y qué diablos estás haciendo en mi denuncia Traid?
Se puede cerrar. Problema resuelto. Obtuve un reembolso.
Traducción automática:
hace 3 años
That's the thread you're talking about and it's still waiting for your reply:
https://casino.guru/power-casino-player-s-winnings-haven-t-been-validated
1
hace 3 años
If they apply wagering on your own money (the money you deposited), then it's all wrong. You shouldn't have a wagering requirement applied to your own money (except the usual 1x-5x wagering, which is the basic anti money-laundering rule, preventing you from an instant withdrawal after you make a deposit).
hace 3 años
Hello, Tillykke.
I'm sorry if the information from our support agent was somehow incorrect, however our bonus rules clearly states, that all bonus funds are subject to the turnover:
5. After accepting the Bonus, the deposit amount is combined with the Bonus amount and then credited to the balance of the bonus funds.
7. The bonus balance is subject to a 40-fold turnover before you can use or withdraw the funds. You can check the remaining wager amount in the Account tab.
As you can see, it is clearly said that your deposit amount will be combined with the bonus amount, and transferred to the bonus funds balance, after that the "bonus balance" is a subject to the turnover, and not the "amount of bonus". So everything is correct: the wager is counted from the whole amount: 200 euro of the deposit + 400 euro of the bonus. 600x40=24 000.
If you think, these phrases don't give full clarification, or, maybe, there is an issue in German translation of the bonus rules, please, tell us, and we will think on how we can change the phrasing.
hace 3 años
Hello, Daniel.
We never apply wager to the player's own money, even for AML rules.
The wager is only applied when the player accepts the bonus. In that case the amount of the deposit is combined with the bonus amount. The cumulative deposit+bonus amount is transferred to the bonus funds balance and the wager multiplier is applied to it.
If the player does not accept the bonus, wagering is never applied.
hace 3 años
Hi, yes, I understand that, but still. I understand the X wagering requirement on the bonus that you give to the player including all other conditions like max. bet, max. withdrawal etc.
But how can you apply 40x wagering requirement on real money that were deposited by the player? I understand that the player can choose whether they want to accept the bonus or not, but it still doesn't make the bonus better anyway. So basically by accepting this bonus, the player converts their own money to bonus money. I'm looking at the bonus page here and I don't think that even our team that did the review understood the conditions. I'll need to check it with them in the morning.
Editado por el autor hace 3 años
hace 3 años
Dear Power Casino representative,
I am not sure how happy are the players with this type of bonus. Do you have some feedback? Did somebody complain about turning real money into the bonus? As far as I know, only one casino ever was turning real money into a bonus, and it was happening with wagering, and at the end of the wagering, all bonus amounts were converted to real money. But because one player lost the real money because he didn't wager the bonus on time, they considered reworking the bonuses.
This bonus policy is very unusual. Usually, players convert bonus money to the real one and not the other way.
