This casino games are fake and casinoguru says this casino has AOFA license and this license has no complaints procedure and there is no communication at all from the licensee.
Dear casinoguru
please stop making false reports about casinos license and if you are saying license details, did you check their license is valid or not? If you did you are liable for players money. Please answer about my questions.
Hello,
I understand the frustration, but several points here need to be clarified so the discussion stays factual.
Claims that casino games are "fake" are very serious. Without verifiable evidence, this remains an opinion, not a proven fact.
Regarding the license: Casino Guru reports licensing information based on publicly available sources. At the same time, we repeatedly state on the forum that licenses like AOFA offer very limited player protection and often no effective complaint handling. A license itself is not presented as a guarantee of safety.
Casino Guru does not operate casinos, does not process payments, and is not responsible for players’ funds. Our role is to provide information, reviews based on a defined methodology, and mediation through the complaint process when possible.
If you have a specific issue (for example a payment delay, account restriction, or misleading information), please describe it clearly. General accusations do not help other players understand the situation or move the discussion forward.
No matter the license, though, Casino Guru warns players not to play there:
"Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index."
https://casino.guru/reels-io-casino-review#tab=js-tab-reputation
It is a risky site.
Hi
There is hundreds of casino have AOFA License so all of them is risky are you saying? Because I have seen complaints against this licensee nobody got a single response from their regulator. Could you please able to make a reminder about this regulation in your website for players protection because we need some safety from casinoguru as well. I can see lots of players have complaints against this jurisdiction and nobody is willing to help them even though casinoguru involves casinos are the final choice to take a decision to pay to the players or not. In fact these casinos follysome kind of fake license practices why does they have been advertised in casinoguru websites for recommendations casinos? You said it’s risky site but never mention in casino reviews about this?
Hi. Let me post a quick summary regarding AOFA and its "complaint resolution system" because it is very frequently the subject of misinterpretations. (My apologies for the long text, but it is useful to summarize all the context here):
Why doesn’t the Anjouan regulator respond to player complaints?
Casinos licensed under the Anjouan Gaming License are required to have their own internal complaint-handling process.
However, the regulator itself does not act as a dispute resolution authority and does not investigate individual player complaints.
In practice, this means:
The regulator does not communicate directly with players about specific disputes
It does not issue decisions, enforce payouts, or arbitrate conflicts
Contacting the regulator directly usually does not result in a personal reply
What does "ADR" mean under an Anjouan license?
Anjouan-licensed casinos are required to offer Alternative Dispute Resolution (ADR) after the casino’s internal complaint process (usually after 30 days).
Important to understand:
The regulator does not provide or operate an ADR service
There is no official list of approved ADR providers
The ADR process is typically defined by the casino itself
The regulator does not actively supervise or enforce ADR outcomes
As a result, ADR under this license is often procedural rather than enforceable.
This is why players often do not receive direct responses from the regulator and why dispute escalation under this license has limited practical effect.
Casino Guru, as well as AskGamblers for example, both work as independent mediator services. Consider these services as Alternative Dispute Resolution (ADR) mechanisms that are not initiated by the operators or regulators.
From that perspective, because we have our standardized ADR process through which we communicate with those casinos, aiming to resolve players' complaints, it allows us to monitor how casinos treat players' issues submitted through our website (even though we monitor other channels too), and hence we can adjust their rating based on proven practices.
In practical terms, a Higher Safety Index indicates that we are more likely to resolve disputes due to our experience and familiarity with the operator's practices.
Lower Satefy Index means that we ahve documentated unfair practices used against palyers and hance the Safety reating is lower. Serve as a warning.
Such an approach also allows classifying the casinos as either recommendable or unrecommendable based on their actual, not theoretical, qualities. Offshore licenses alone, these days, provide almost no direct support for the players; therefore, the situation calls for different systems.
I'll gladly dive deeper if you are interested.
Hi
so anjouan never handle cases individually? Then there is no point in playing this casinos and casinoguru and ask gamblers have tons of cases unsolved because of this licenses. We need some kind of protection for playing this licences. I hope casinoguru does the job fairly.
Hi,
Ajouan, in his current state, does not investigate matters or get directly involved. This license oversees the other party's action, or at least claims it does. Practically there is no direct involvement. Simply put, the way I understand it, they check whether the casino used ADR or maybe whether the player found it to help him out. Casino Guru fits the ADR description.
Estimado equipo de Reels.io:
Por la presente presento una queja formal contra su empresa.
Cerré mi cuenta de jugador en Reels.io antes del 8 de enero específicamente debido a la adicción al juego.
A pesar de esta clara decisión de autoexcluirme, posteriormente su supuesto gerente VIP se puso en contacto conmigo varias veces por correo electrónico y WhatsApp.
Estos mensajes me animaron activamente a volver a jugar, incluso a través del anuncio de bonificaciones y ofertas personales.
Además, mi cuenta, que previamente había sido bloqueada debido a la adicción al juego, fue reactivada por su empresa.
Gracias a este renovado contacto y a la reactivación de mi cuenta, pude volver a jugar y depositar un total de más de 5.000 EUR.
Permítanme dejar esto claro:
– Cerré mi cuenta específicamente por adicción al juego.
– El contacto activo por parte de su equipo VIP no es compatible con los principios del juego responsable.
– Reactivar mi cuenta después de la autoexclusión constituye una grave violación de los principios de protección del jugador.
CASINOGURU ya ha sido informado.
Por la presente solicito que me reembolsen íntegramente los depósitos realizados tras la reactivación de mi cuenta, por un importe superior a 5.000 EUR.
Puedo proporcionar comprobante de todos los pagos, fechas de depósitos y contacto de su gerente VIP por correo electrónico y WhatsApp a pedido.
Espero una declaración oportuna y específica sobre este asunto.
Atentamente 
Dear casinoguru
you guys had been rejected my review against reels casino and now you can see another player have the same pattern like mine. This casino vip manager keeps on targeting vulnerable people to make money especially who is being addicted to gambling bad. You guys still support this casino for what grounds?
Puedo confirmarlo, ya que tuve una experiencia muy similar con Reels Casino.
En mi caso, mi cuenta también fue cerrada previamente debido a la adicción al juego.
Sin embargo, posteriormente un empleado VIP se puso en contacto conmigo activamente por correo electrónico (y otros canales) y me animó a jugar nuevamente.
Mi cuenta previamente bloqueada fue reactivada y luego pude realizar otro depósito.
Desde mi punto de vista, esto sugiere que no se trata de un incidente aislado, sino de una práctica recurrente y muy problemática, al menos en lo que respecta al juego responsable.
Por lo tanto, también espero que esta cuestión se tenga en cuenta durante la revisión de la apelación.
Hello, I'm not sure whether you know that, but the casino won't read this post very likely. However, the complaint is active, and based on the low Safety Index, I guess we shall see whether it makes any difference and what the casino adds to the situation.
Dear casinoguru
you guys had been rejected my review against reels casino and now you can see another player have the same pattern like mine. This casino vip manager keeps on targeting vulnerable people to make money especially who is being addicted to gambling bad. You guys still support this casino for what grounds?
Hello, the explanation was provided by email. The casino also addressed the review prior to its retroactive rejection.
"Hello ajas1318, thank you for your feedback.
We have carefully reviewed your case and would like to clarify the situation. Both of your withdrawal requests were cancelled by you: the first after approximately 5 minutes and the second after about one hour. Our standard withdrawal timeframe is up to 24 hours, and you were advised not to continue playing until the withdrawal was completed to ensure the process could be finalized smoothly. We also note that you stated your intention to take a break from playing for several months and return afterwards. This confirms that your request was not related to Responsible Gaming tools, but rather to the withdrawal process itself. As our support team explained, an account can only be closed once the withdrawal has been completed. We further confirm that the goodwill cash bonus was issued upon your request, not at the initiative of the casino. Throughout this process, we acted strictly in accordance with our terms and did not prevent the closure of your account. The process was interrupted on your side when you cancelled the withdrawals and continued using the product. If you require any further assistance, our team remains available to help."
I understand you see things differently; hence, I suggest you challenge the casino through the complaint process. It is free and gives space for presenting your proofs.
Hi
this casino vip manager keeps on offering bonuses when I was trying to close my account. My withdrawal was kept delayed few times for no reason that’s one of the reasons I don’t want to play here and sent closure request but they didn’t want to close my account. Finally my account was closed by third attempt and they are not following any response gaming rules. They are doing like this to other players too.
A mi me pasa lo mismo. ✌🏼
Hi
this casino vip manager keeps on offering bonuses when I was trying to close my account. My withdrawal was kept delayed few times for no reason that’s one of the reasons I don’t want to play here and sent closure request but they didn’t want to close my account. Finally my account was closed by third attempt and they are not following any response gaming rules. They are doing like this to other players too.
If you need help with something at the casino, you can file a complaint as Radka said. Delayed withdrawals are not entirely acceptable, but they often happen at various casinos. On the other hand, I read what Radka wrote, and from what I saw there, you canceled your withdrawals. If you still have money there and can't withdraw it, we are here to help you.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
