hace 3 años
Si quieres hablar de cualquier tema relacionado con Sesame Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre Sesame Casino
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hace 3 años
Hola, hay información incorrecta en tu reseña. Se permite el acceso desde Bulgaria, este es un casino búlgaro y no hay problemas con el acceso desde el país.
El chat funciona después de las 14:00.
Tienen una bonificación inicial: los primeros 3 depósitos.
Hasta hace poco tenían problemas con el software del casino, pero los van solucionando poco a poco. Es débil en términos de bonificaciones, anuncian que tienen personales, pero hasta ahora no he recibido nada y juego con regularidad.
Traducción automática:
hace 3 años
Hello Taktik123.
Thank you for your insight. Please, could you provide us with the screenshot of how you see the review? I am requesting it because the Sesame casino is set correctly (Bulgaria is the only allowed country for the casino in our review), so it may be just an error or wrong setting of your profile.
hace 3 años
hace 3 años
Hello Taktik123.
I absolutely appreciate your cooperation, it was the error indeed, and it should be fixed now. Please, let us know if there is anything else you would like to share.
hace 2 años
Hola,
Hoy aproveché un bono del 100% de BGN 25 con el requisito de jugar x5, es decir. Depósito de BGN 25 y bonificación de BGN 25 - BGN 50 x BGN 5 - 250 cantidad de desempate.
Gané 1.400 BGN e intenté retirarlos, me dio un error y la cantidad desapareció de mi saldo. Escribí a su chat y su empleado me aseguró que se estaba procesando el retiro. Los retiros generalmente se reciben de inmediato y, en casos excepcionales, cuando este no es el caso, se reciben correos electrónicos y el retiro solicitado es visible en la cuenta del jugador. Pero esta vez no había correo electrónico, ni retiro solicitado en la cuenta.
Volví a escribir en el chat y luego un empleado me explicó que tenía otros 10,50 para jugar el bono, pero lo rechacé (no entendí cómo ni cuándo) y, por lo tanto, la cantidad total de BGN 1400 estaba en el saldo del bono y no en lo real, y nada se puede hacer.
¿Crees que esto es correcto? Creo que después de haber 10,50 para jugar el bono, esos 10,50 deberían ser el saldo del bono, y los 1389,50 restantes deberían estar en el saldo real. ¿Qué piensas? ¿Es esto correcto por parte del casino? En otros casinos el bono es un bono y las cantidades restantes están en el saldo real.
Traducción automática:
hace 2 años
Hello, as far as I know, not every casino is able to keep the bonus balance, and the real balance separately. It seems this one is not able or just can't. However, even if there is any amount left unwagered you should get the chance to complete the wagering if you did not breach any rule previously. Do I understand correctly, that they just voided your winnings? I think you should submit a complaint here anyway.
hace 2 años
Yes. Due to the fact that I did not play the balance of BGN 10.50 and refused the bonus, my win of BGN 1,400 disappeared
hace 2 años
I'm sure this is not the proper reaction. It's good you submitted the complaint.
Please wait for the Complaint Team to investigate further and we shall see what the casino can say about that.
hace 2 años
Thank you very much!
hace 2 años
Yes. Due to the fact that I did not play the balance of BGN 10.50 and refused the bonus, my win of BGN 1,400 disappeared
hace 2 años
Many casinos have it in their terms and conditions that whenever you cancel a bonus, all winnings from the bonus are voided. That might be the case when you refused the 10.5 BGN bonus.
hace 2 años
Sometimes you don't know if a bonus is a bonus.
hace 2 años
I don't make big deposits and I don't place big bets. But in this casino, for the first time, I overdid it and exceeded my budget.
In one month I lost BGN 3000, which I have never done before.
The casino let me down with high RTP and bonuses. In the last one month, I have deposited 50 times worth BGN 3,000. And I have never seen a profit more than 1x the value of the deposited amount.
Also the casino has a huge problem with loading the page, games and bonus calculation.
I am extremely disappointed and do not recommend anyone to bet on a sesame.
hace 2 años
Hello and welcome back! 🙂
If only it would be by better circumstances. I understand that losing money hurts.
Can't much comment about the possibility of winnings, but regarding the poor technical quality of the page, did you consult with the casino? Because very often it's a local problem, so did you try using different browsers, and devices or cleaning up the cookies?
Did I get it right that bonuses are calculated in the wrong manner? Has the support helped you with that?
Sorry for too many questions. 🙂
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hace 2 años
Yes I have tried different browsers and devices. I clear the cache regularly and it's not a problem.
Regarding the bonuses, I have been contacted more than once. Every time their answer is that there is no problem.
I played with bonus funds and made 100 spins on a 2BGN bet. In the bonus, it showed that I had placed bets for BGN 100. After I asked them and they said I did 50 spins...... And that was complete nonsense.
I also accepted a bonus amount of BGN 60 and after that I could not bet on any slot. Then their explanation was that I did not fulfill the conditions of the bonus. But I have accepted it and see it as an active balance.
In fact, if I were to start listing all the problems it would take me an extremely long time.
hace 2 años
Hello,
You truly tried everything. Thanks for that.
I still do not fully comprehend the bonus-related issue though - not at all.
But I'll try my shot: You played 100 spins all same bets of 2BGN, am I correct, please?
Then, in your gaming history, you saw bets of 100BGN - the same game? The casino told you that you played some 50 spins - the same game?
Well, it's very unclear without the gaming history, though. So you feel that even the gaming history was wrong?
The second related issue seems like the usual bonus condition that causes only a few slots are available when you accept the bonus - just guessing. 🙂
It's up to you what else you'd like to describe, of course.
hace 2 años
Here you can see that I bet BGN 1330.80. But I bet more because I count the spins and their value.
Also, in the full terms and conditions of the bonus it is written that the bonus amount must be wagered 35x. Let's assume that I have bet 1330.80 and I have 2869.20 left to bet. Which means that bets must be made for a total of BGN 4,200.
If the amount of the bonus without the deposit must be bet 35x, then 35x60=2100 is obtained. In order to receive the amount of BGN 60, a deposit of BGN 100 must be made. How then is this amount of BGN 4,200 obtained?
I am quoting point 8 of the terms of bonus UP:
- Бонус предложението подлежи на условия за разиграване, като сумата на бонус средствата трябва да бъде разиграна 35 пъти в раздел Казино.
hace 2 años
Hello,
I'd say that even if only the bonus given must be wagered 35x, it means 35x60 = 2100, sadly the PrintScreen shows that you only wagered 1335,8 - that's not enough.
Clear to me.
I would ask the casino about the remaining bet value, though. Can answer that for you.
hace 2 años
I will not deal with these scammers. My mistake was not reading the terms of their bonuses. But even if I read them they lie in them.
This is the most tuned casino that hosts on their server. So the provider does not play any role.
But people have said "trial and error" I have tested the casino enough and it only has cons.
So I hope people will read about my experience with sesame.bg and not play there.
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