Verify with casino, because probably they pass to casino guru fake information about the the welcome bonus
Sevenplay casino after player complete the wanger just pass to real money 5x the bonus received and not the 10x as you inform
regards
Hi, if we have something stated that is not good, could you use this button please and notify our team? 🙂
We would certainly be grateful for that.
But where did you get this information? Did the casino itself tell you? What bonus is it for?🤔
Hola Jaro
Al jugar en el casino en cuestión, después de completar el bono de apuesta, solo 5x el bono recibido se convirtió en dinero real,
Su información dice que la conversión a dinero real es de 10x el bono recibido, probablemente el casino le dio información incorrecta.
Depósito mínimo: 20 €, Retiro máximo: 10x el monto del bono.
Por experiencia personal puedo asegurarle que el retiro máximo es 5 veces el monto del bono.
saludos
JMORE66
I was looking at those promotions and I also found similar information there. I will let our team know and they will change it when they find the same thing.
Thanks for the heads up.😉
Provided all necesary documents and account is fully verified. But my withdrawal is pending for several days. Theres no response in chat. Only one bot answer for all questions. Same with email
Is it your first withdrawal from this casino, though?
Could you tell us when exactly you requested it, please?
Yes, its my first withdrawal. Shows that my account is verified.
Its been 4 days. But yesterday i canceled it and created new withdrawal request
What was the reason you did so, though? Have you perhaps changed the payment method or something?
The reason is same like every slow payout casino wants - i canceled it to continue playing.
But won more . Now its 300€ pending for about 2 days.
I havent changed payment method its same as before i made deposits
So which payment method did you use for it, and what does it say in your account about the state of the withdrawal now?
For deposit and withdrawal i used Revolut/VISA Mastercard. And status is still pending for approval.
Alright, so let's see when it will move forward.
Also, our complaint team needs to wait a few more days before they can intervene, so hopefully the casino will pay you out sooner. 🤞
No worries. Today received money.
Hey. That is great; I'm glad for you.
Will you continue playing there now? What do you say?
Dont know. Cause theres casinos that payout faster
They surely are. Feel free to come back to write about more of your experiences, of course.
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